Flexibility of Work From Home CM posititions???

[hrb25]

I am talking to a recruiter about applying for a Telephonic Work From Home Case Management Position with a large insurance company. I think it may be BCBS. What can anyone tell me about the flexibility of your day to day schedule when working for a large company such as this? Mainly, I am wanting to get more info about breaks, lunches, can you schedule your own or are they at set times? Also, the case load. Is it reasonable? Can you step away from your desk for 5 minutes or do you have to log out and take a break etc? Are you really done at 5 pm or do you have to do work after hours? Is it easy to take a vacation day (or a half day) here and there?

I have done a telephonic RN position in the past, I loved it and want to get into Case Management and this seems like a good way to start but I am concerned about the work from home, daily grind, aspect of the job.

Any advise would be greatly appreciated!

[nurseprnRN, BSN, RN]

Depends. If they require you to be logged on all day and they track your keystrokes (and don't think they won't) then you won't have much flexibility at all. If you work for someone who explicitly tells you, "We don't care when you work so long as the work gets done," then you'll have a huge amount of flexibility.

I don't think BCBS offers home work much-- they are pretty famous for being major control freaks, but perhaps your local office is more flexible. Ask.