English, please

[CapeCodMermaid]

The rule in my facility clearly states that ENGLISH is to be spoken in any patient care area or any area residents/patients might congregate. We have the hardest time getting our staff to abide by this rule. One of them was on the phone at the nurses' station (infraction #1) speaking loudly in a language that wasn't English (infraction #2). When I told him it was English only, he hollered at me that he was on the phone with his family. I told him to turn around and look at the 4 somewhat confused residents who were sitting near the nurses' station....he seemed not to get the point....anyone else having this sort of trouble????

[Marie_LPN, RN, LPN, RN]

I would personally view it as a personal conversation.

Then perhaps that conversation should be left on personal, and not company, time.

(And i come from and area where "holler" means between the bottom of mountains, where the sunshine has to be piped in)