I've been doing CM for an insurance company for a couple of months, handling Medicaid. Things are kind of crazy, but I like it much better than floor nursing.But my co-workers tell me what we're doing really isn't true case management. I believe the phrase they use is "glorified customer service". Perhaps that's why our turnover has been so high, more than 40% since I started. They say we should be spending more time talking to members about health issues.I'm curious to know if this is true, because I like what I do, I like coordinating providers and solving problems and finding resources. Even though according to my co-workers this isn't really what case management is supposed to be. And I'd like to keep doing it. But I don't want to take another CM position and find out that it's radically different from what I've been doing.