Does anyone have a "script" to deal with this? (more)
Featured Replies
This topic is now closed to further replies.
Currently Reading 0
- No registered users viewing this page.
A better way to browse. Learn more.
A full-screen app on your home screen with push notifications, badges and more.
I am an active member of our units bereavement committee and in an effort to more therapeutically help our families, we are wondering how other units deal with this:
The baby at your bedside is decompensating, the writing is on the wall, the parents need to be notified and urged to come to the hospital quickly.
Typically this phone call on our unit is handled by a physician, resident, chaplain, NNP, etc, but sometimes the bedside nurse. One of our physicians has suggested that we put together a "script" of sorts to assist the callers when making these calls, especially in the form of therapeutic communication. It seems that since these calls are made in the "heat of the moment", they tend to be more of a "hurry up and get here" rather than more of a realistic overview of the situation.
Any suggestions you have would be most welcomed. I'll be compiling any responses to take to our committee meeting to utilize in the making of this script recommendation. Thanks.
Jamie