Dilemma in clinical?

[mursetudent25]

The preceptor came up to me today and told me that a nurse complained about me. What happened was a confused patient wanted to go to the washroom, I said ok I'll take you but she requested that the nurse (nurse t) take her. I told her that I can take her right now but she still said that she wanted nurse t to come give her the medication and to take her to the washroom. I asked if she was sure and she said yes..So I went to nurse t and told her that the patient wanted her to take her to the washroom. She went to the patient and told her that she has no choice and she does not get to pick her nurses. The patient then said ok and I helped her to the washroom..

The nurse then told the preceptor that i shoulkd have taken control and not called her. Which i did but the patient insted that nurse t came to help her..I think nurse t was wrong in telling the patient that they have no choice and they dont get to pick. seems very rude to me..

Who is right in this situation? Did i do the right thing here or does nurse t have a valid point? is telling a patient that they have no choice is acceptable?

[mindlor]

Bottom line is that we now live in a world where medicare reimbursement back to the hospitals is going to partially determined by patient surveys. Patients have a lot more power than they did in the past. This is not going to change, it is only gong to be amplified. We had all best get used to it.....

[mursetudent25]

i keep coming back to the fact that in the original post, the patient wanted pain medication and a bathroom trip. perhaps this patient thought that if she asked the nurse (as opposed to the student) she could get that too. op: was that really not such an issue, and did you also tell the nurse the patient wants her pain med, or just a bathroom trip?

otherwise, great ideas for better communication/limit-setting.

the patient just wanted the nurse to give her her meds and take her to the washroom..i'm not sure if she just wanted that nurse in general (and not me)/just confused but i just told the rn shes assigned to that she's asking for her and wants her to take her to the washroom and get medication..