Dealing with computer problems

[FranEMTnurse, CNA, LPN, EMT-I]

Since computers are a part of our everyday lives, I feel that the following has merit in the General Nursing Discussion forum.

Tech Support: "I need you to right-click on the Open Desktop."

Customer: " Ok."

Tech Support: "Did you get a pop-up menu?"

Customer: "No."

Tech Support: "Ok. Right click again. Do you see a pop-up menu?"

Customer: "No."

Tech Support: "Ok, sir. Can you tell me what you have done up until this point?"

Customer: "Sure, you told me to write 'click' and I wrote 'click'."

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Customer: "I received the software update you sent, but I am still

getting the same error message."

Tech Support: "Did you install the update?"

Customer: "No. Oh, am I supposed to install it to get it to work?"

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Customer: "I'm having trouble installing Microsoft Word."

Tech Support: "Tell me what you've done."

Customer: "I typed 'A:SETUP'."

Tech Support: "Ma'am, remove the disk and tell me what it says."

Customer: "It says '[PC manufacturer] Restore and Recovery disk'."

Tech Support: "Insert the MS Word setup disk."

Customer: "What?"

Tech Support: "Did you buy MS word?"

Customer: "No..."

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Customer: "Do I need a computer to use your software?"

Tech Support: ?!%#$(*&%$

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Tech Support: "Ok, in the bottom left hand side of the screen, can you

see the 'OK' button displayed?"

Customer: "Wow. How can you see my screen from there?"

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Tech Support: "What type of computer do you have?"

Customer: "A white one."

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Tech Support: "Type 'A:' at the prompt."

Customer: "How do you spell that?"

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Tech Support: "Is your computer on a separate telephone line?"

Customer: "No." (clicks the button to log on to our service)

Tech Support: "Well then we can't-"

Customer: "It says 'no dial tone'."

Tech Support: "That's because you're on the line with me right now.

You need to-"

Customer: "No, that's not it. It does this all the time. I just have

to try a few times, and it will let me through."

Tech Support: "No, ma'am. It's not even trying to dial right now

because you're on the phone with me."

Customer: "It must be busy. I'll try again later."

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Tech Support: "What's on your screen right now?"

Customer: "A stuffed animal that my boyfriend got me at the grocery store."

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Tech Support: "What operating system are you running?"

Customer:" Pentium."

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Customer: "My computer's telling me I performed an illegal abortion."

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Customer: "I have Microsoft Exploder."

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Customer: "How do I print my voice mail?"

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Customer: "You've got to fix my computer. I urgently need to print a

document, but the computer won't boot properly."

Tech Support: "What does it say?"

Customer: "Something about an error and non-system disk."

Tech Support: "Look at your machine. Is there a floppy inside?"

Customer: "No, but there's a sticker saying there's an Intel inside."

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Tech Support: "Just call us back if there's a problem.

We're open 24 hours."

Customer: "Is that Eastern time?"

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Tech Support:: "What does the screen say now?"

Customer: "It says, 'Hit ENTER when ready'."

Tech Support: "Well?"

Customer: "How do I know when it's ready ?

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[traumaRUs, MSN, APRN]

Quite cute Fran! I'm a University of Phoenix online student and I do have to say their tech support guys are the absolute best. Honest - if they can get me through compute set-up they are angels (or must drink a lot at work - teeheehee).

[Katnip, RN]

Hehehehehe.

I've had to call tech support a couple of times, and asked my guru friends for help. I'm sure that while they keep those cordial, well-modulated tones of voice, (they sound like air traffic controllers) they are dying to reach through the phone lines and throttle me. But I must say, I'm not nearly as bad as these examples.

:rotfl: :rotfl: :rotfl: