I am having to deal with a situation at work right now which almost has me at the end of my rope. I'll try to keep this as brief but as clear as possible.
I currently work in an OB ultrasound dept and my duties are that as nurse, reception/secretary, NST tech etc. I work with an ultrasound tech who has to be one the most difficult people I have ever had as a co-worker. It is obvious that she does not cope well when the clinic is very busy. When it is quiet, she can be fun, but when it's busy, she becomes insulting, derogatory, very tense and verbally abusive in the presence of patients and their families- and as I'm the one she sees 95% of the time, I get the brunt of it. I let her provoke me into arguements :argue:. She has such a long history of complaints made against her by patients that it's mind boggling. But, her whole demeanor changes when the docs come around to review U/S results - very sweet and pleasant. I used to cover for her whenever I received a patient complaint by stating a lanuage barrier was to blame for the misunderstanding. I am fed up doing this. I now send the patients to our director, but he only talks to her and does not take any action. Her behaviour has not changed. She can be cruel e.g. 3 weeks (and again at 4 months) after my husband died, she smiled and suggested I wear a brighter coloured blouse/join a dating club and go find a new man. Sorry, this is not a brief as I had planned. Has anyone here else had a similar experience? :grn:
Another characteristic of people who have been under communist rule is a tremendous amount of suspicion re people around them. You never forged friendships cause you never trusted anyone. here we focus on service, and train people to be service oriented. To this day if you travel to Russia or other formerly com countries you find that if you go into a restaurant no one smiles at you. People act as if its'a a chore to give you service. These are t raits that are so ingrained they are not going to go away anytime soon. I don't know how you would deal with someone like that on a day to day basis. Sometimes when I have to deal with someone really nasty I try to literally "kill them with kindness". The nastier they get, the nicer I get. If nothing else, it confuses the heck out of them.
That's very true, in the Slavic countries people on the street are extremely unfriendly. I always thought it was cultural, but maybe it's a result of communism.
I worked with a wonderful RN who was from the Philippines. She was an RN in the Philippines, but when she came here with her American husband, her schooling wasn't recognized, so she couldn't get hired as an RN. She cried for a few weeks and then went to school here to get her BSN in nursing. What a strong lady!
One day when one of the aides was complaining about her aide pay, Agnes RN told us this part of her life, and said, you want better pay, go to school.
accessqueen
83 Posts
Another characteristic of people who have been under communist rule is a tremendous amount of suspicion re people around them. You never forged friendships cause you never trusted anyone. here we focus on service, and train people to be service oriented. To this day if you travel to Russia or other formerly com countries you find that if you go into a restaurant no one smiles at you. People act as if its'a a chore to give you service. These are t raits that are so ingrained they are not going to go away anytime soon. I don't know how you would deal with someone like that on a day to day basis. Sometimes when I have to deal with someone really nasty I try to literally "kill them with kindness". The nastier they get, the nicer I get. If nothing else, it confuses the heck out of them.