So i work in a assisted living facility as a weekend receptionist, i've also worked as a resident assistant, a unit secretary, a unit tech and a medical records tech. i don't know everything and i've never had the opportunity to get my CNA, but i am going to school to hopefully get into the nursing program. I had a run in with a CNA today, who said a resident was "lying" on her saying that she, the CNA, was being rude to her. They know i have picked up shifts on the floor and don't mind helping because sometimes it just takes a different face to get a resident to comply, but this one CNA has been especially snarky and rude to me that day and before that day. I helped the first time, but the second time when i went in and my resident (all the residents are "my residents" their my family and i treat them so) was soaked. so i changed her and left the soaked clothes in the bathroom and told the cna that she had soaked clothes in the bathroom when she was ready to start a load of laundry. The CNA told me i could do it and i told her she could, which she responded back no i can't go in there. I told her there was no reason for her to refuse care "i.e. letting that resident stay soaked, just because she was upset with the resident".
Now Here's The Question: The CNA said she was following proper protocol by if a resident "complained on her that" that she is not to go back in that room. Is This True? Can someone give me a link or something to see where the protocol, guidelines, or code of conduct is for CNA's? So i can familiarize myself with this in the case it arises again?
Thank You and I Appreciate All Your Help as well as all CNA's, Nurses' and medical field employees
I wish every poster and replier could be as well mannered as the ones on this post!
Every internet site, Facebook, etc., any site that allowes comments needs a Miss Manners to police all posts and not allow rudeness, (for lack of a better word).
brownbook
3,413 Posts
I wish every poster and replier could be as well mannered as the ones on this post!
Every internet site, Facebook, etc., any site that allowes comments needs a Miss Manners to police all posts and not allow rudeness, (for lack of a better word).
Actually Allnurses does a pretty good job of it.