caseload for telephonic case management

[newnicurn]

I interviewed for a telephonic case manger position. No experience with case management. The manager said the case load was about of 150 patients. She quickly stated that they were weighted. Being that I never did any case management I had no follow up questions. After I spoke to a friend with experience she said that was a lot. She currently has 65 patients that she sees and her company wants her to double that. All I know is that these are NICU infants that followed for the first year of life after discharge. So I don't know any context to the 150. I believe its nothing ridiculous like 150 people a day or a week. Its hard to research because the company if fairly new.

Most people discuss average caseloads of 20-30, but they different then my case. Is this a crazy caseload or what? What are the average caseloads for telephonic case mangers, insurance company case mangers?

[Xatiayn]

Depending on the needs or acuity of the infant you may only be following up with the caregiver once a month. I believe this may be the company I work with. I am not a NICU case manager, but I have received a lot of NICU infants after discharge. They typically did not have a lot of needs. You can message me if you want more info

[TeeKay12]

It will depend on frequency of contact. I currently work in telephonic case management and handle low to medium acuity clients - from infants to elderly. My case load is 350. The majority of my clients, I contact and work with no more than every 6 weeks, sometimes every 12. The medium level acuity cases I spend more time on, speaking to them, helping set up physician appointments, explaining procedures, encouraging healthy behaviors, etc - about once every 2 weeks.

The higher acuity clients are handled by other RNs and those clients have at least weekly contact - the case loads for high acuity RNs is 50.

[Katie82, RN]

Not necessarily crazy, depending on the setting. I worked with the Medicaid/Medicare population and had many more than that. But while I had patients that I spoke with on a weekly basis, there were many more that I only needed to contact every month or two, or even less frequently. I usually only had 20-30 patients that I considered "intensive", but my case load figures looked like a nightmare. Depends on how often your employer expects you to make contact.

[txredapple79, BSN]

My staff currently have a dedicated caseload of 60 actively managed clients. Now, they might call more than that total if it is just a simple resource question.