In our office the receptionist takes the call and puts it in "callbacks" , a file in our computer. The pt is told that the nurse will look at the messages at the end of the day before she goes home. If it is any emergency, (I've been out of my breathing meds for a week and I can't *gasp*
breathe!) then the pt is transferred to me and I either have them come into the office or call in the med.
Yes, we have our problem patients
who want that med refill called in yesterday and either don't want to come in for their follow up or want to be squeezed in RIGHT NOW and "I don't want to wait!"
But for the most part, "callbacks" works for us. I do stay very late some nights to finish paperwork and callbacks though. :zzzzz