I can see what's coming... I want to have my ducks in a row before the conversation emerges so I thought I would reach out to you more seasoned managers for some pointers. An employee is going to complain about another co-worker being too busy. Here's the thing, I have noticed her being bossy, but it's because the complainer plays around and slacks at key times. So, in watching this unfold I've made some changes to job responsibilities, implemented some rules about phones, and other "play" time activities in attempt to nip it. When she complains I'm thinking about asking her if she has thought about why the other employee is asking her to do things/being "bossy"? Maybe try to let her come to the conclusion she needs to take more initiative? Both employees bring valuable things to the table, but very different things. I want to take her complaint serious, but also take the opportunity to address her behavior. Anyone want to weigh in on the most effective way to manage this? Sorry it got long winded!