telephone triage - page 2

How does one go about finding nursing telephone triage positions?... Read More

  1. by   Vtachy1
    I got the job. There are no bennies. But I'm very happy to get this job. Even though its $14/hr, I can be at home and I won't have to work with a bunch of witchy women! I get to be here for my kids.
  2. by   shah
    Quote from Vtachy1
    Even though its $14/hr, I can be at home and I won't have to work with a bunch of witchy women!
    I agree with that.
  3. by   BizNurse
    I make $27 an hour but there are also many bonuses.... I only work weekends since I have my business from home, but I really enjoy it.

    Linda/CMAS, BS, RN
    Last edit by sirI on Apr 6, '09 : Reason: please do not post your contact information on the public boards
  4. by   AnnetteLiz
    Hey Vtachy

    How is the job going? I too am very interested in staying home and don't mind taking a pay cut so that I can.
    I am very interested in telephone triage but I'm having a really difficult time find a position. I don't think it's as widespread in Canada (where I'm from). There are some companies that are hiring, but they are all in a call centre and the location is just too far for me to travel.
    Anyone have ideas where I could look in Canada?
  5. by   BizNurse
    Did you call any local Triage companies and ask if they have a work from home program after training? CareNet who I do calls for on weekends did not say they did, but they do after 90 days if you're doing well. It sure can't hurt to ask.

    To be honest, if our business from home wasn't so busy, I'd do Triage full time! I LOVE the patient interaction and appreciation!

    Linda/CMAS, BS, RN
    :redpinkhe
    Last edit by sirI on May 5, '09
  6. by   AnnetteLiz
    Thanks for the reply BizNurse.

    Hey, it's a good situation you're in being busy with your business though. What is your business if you don't mind me asking?

    I will look up the triage companies and take your advice and contact them, probably a good place to start.
    Nice to know you like Triage, I think I would too.
  7. by   BizNurse
    I messaged you AnnetteLiz....

    With triage nursing, you have about 8-10 minutes to REALLY make a positive impact on pts... and they are SOOOO appreciative of our time that it ROCKS!!! It's the BEST of nursing coupled with a work at home in your PJ's if you want!! :-) Linda/RN
  8. by   AnnetteLiz
    Ok, I like the PJ's part.

    My only concern would be if I had a caller that did not fit the protocal at all or if I was completely "stuck". Ok, I know it's always good to err on the side of caution, but I can't just send every caller that I'm stumped on to the ED. What do you do in those situations? Is there someone available to talk to if necessary?
  9. by   BizNurse
    The protocol is SOOOO vast that that's never happened to me.... and if it did, we have a guideline "DOES NOT FIT GUIDELINES" and the RN has the power to send the pt to ER/MD or UCC! And we always have other nurses online that we can message.....

    I work with a TOTALLY awesome company! :-) Linda/CMAS, BS, RN
  10. by   Vtachy1
    Quote from AnnetteLiz
    Hey Vtachy

    How is the job going? I too am very interested in staying home and don't mind taking a pay cut so that I can.
    I am very interested in telephone triage but I'm having a really difficult time find a position. I don't think it's as widespread in Canada (where I'm from). There are some companies that are hiring, but they are all in a call centre and the location is just too far for me to travel.
    Anyone have ideas where I could look in Canada?

    Its going pretty good. THey weren't kidding when they said you were busy! Last Friday I had 60 calls in an 8 hour shift. But that was crazy busy, I usually have 30 or 40 calls.

    Night shift is awesome, very slow paced. I love working from home. The money is very low in this job but my happiness is very high right now.

    I was very worried about switching shifts because I have been battling insomnia since Jr. High. I broke down and called my doc and he ordered desyrel 1/2 tab for the nights that I work night shift, I won't sleep in the day and then about 2 hours before I go to bed that next night, I take it. So I only have to take the sleeping pill 4 or 5 times a month. Usually I work evenings, and on weekends I work days a lot.

    I've never had a "sit down" job. THis really is the berries, when you compare it to ICU which was pure H-E double hockey sticks!!!

    I almost left the nursing profession altogether, until I found this job. My heart is here at home with my family, and when I work nights, sometimes I can even help get the kids ready for school in between calls. I LOVE LOVE LOVE that!

    Can you call around to some of the hospitals and get numbers for different exchanges? Call doctor's offices and see if there is a need for this type of service in your local town. I had one of the docs I used to work with in ICU call me a couple of days ago, he's very interested in having a nurse like this. He said that used to, 20 years ago, when patients called you at home, they were REALLY sick. Nowdays, patients call on a Saturday night at 11 pm for a stupid red dot on their arm!

    There is a need and a demand it seems for this type of work. There is a shortage of docs too and the workload is pretty heavy for them.
  11. by   AnnetteLiz
    It's great that you can be home with the kids.and be there with them when they are off to school. My kids are sort of grown...2 in university and 2 in highschool, but I still feel I need to be here, I know I want to. I think if you take into consideration the commute to and from work, gas, time etc, you are only making a little less. And to make a little less and be home is sooo worth it. Also, you have your foot in, giving you experience, so that can just lead to bigger and better opportunities with possibly increased income.

    I'm glad to see that you like it though. I did reply to BizNurse and asked her about situations that arise that you might be stumped on, has that ever happened to you yet?
  12. by   BizNurse
    I'd absolutely NOT recommend a nurse contact MD's to see if you could do this for them. The liability / personal risk would be through the roof. The Guidelines program is VERY expensive and must be kept updated, and if you gave a wrong recommendation, and you're doing it on your own (going bare as we call it) , YOU are personally sued. NOT a good thing.... I guess I've seen too many instances of that in my legal review days. I'd ONLY do triage under the umbrella of a reputable and certified company. Our company adds 2-3 HUGE new accounts every month, so the growth is definitely there. With our bonus program, I'd averaging about $37-40 an hour now.... and I get to do it from HOME! Linda/CMAS, BS, RN :typing
  13. by   Vtachy1
    Quote from AnnetteLiz
    It's great that you can be home with the kids.and be there with them when they are off to school. My kids are sort of grown...2 in university and 2 in highschool, but I still feel I need to be here, I know I want to. I think if you take into consideration the commute to and from work, gas, time etc, you are only making a little less. And to make a little less and be home is sooo worth it. Also, you have your foot in, giving you experience, so that can just lead to bigger and better opportunities with possibly increased income.

    I'm glad to see that you like it though. I did reply to BizNurse and asked her about situations that arise that you might be stumped on, has that ever happened to you yet?
    I would just call the physician if I were stumped. Or I would call my bosses, they are constantly telling me to call them if I were stumped about anything or didn't know what to do. And the other nurses are always saying to call them if I have any questions. I feel pretty safe in calling any of them. I do text the docs.

    I guess you would need to check on the liability stuff huh. I work for a company right now. I don't know much about the Guidelines program, as I've only been doing this for a month. What is that? Is it the protocols that we go by? Our company goes by a triage nursing protocol book and we are just now switching over to a computer program.

    Our company is growing too, not 3 per month but we do keep adding on accounts.

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