ED to telephonic triage? Need advice

  1. Here is the thing: I've worked in the ER for the past 4 years on arguably the busiest shift, 11am-11pm. As of this week, I am now 7am-7pm and the past week hasn't been horrible. I recently acquired a telephonic triage nursing position that is paying only a dollar-something less per hour than what I make in the ED now, but with crappy health insurance and great everything else as far as benefits are concerned. I initially wanted out of the ED because of the stress level, but I love 12 hour shifts and four days off every week. This job will be 8 hours a day, 5 days a week, and anywhere from 3 pm to 1 am during the 90 day orientation, then anywhere from 1 pm to midnight central time (I'm on the east coast) with work every other weekend. I'm hesitant. Leave a high stress job for a bit less money and more work hours or try something I've never tried before and risk losing my dayshift spot that is so much easier than mid shift in the ED? I wanted to be home more with my 9 month old, but I feel like working more hours from home and 12 mandatory hours per month in the ED as a per diem would completely negate that goal in the first place. The health insurance isn't a deal breaker for me because I can get that through my husband.
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  2. 1 Comments

  3. by   MA Nurse
    Hi. I work in a very busy call center. I worked in the NICU for 25 years before this job. I have spoken to two former ED nurses who say the transition to telephone triage was easy for them because they are used to seeing a variety of people/problems. We get calls in Medicine, OB/GYN and Peds so it's good to have a background with variety. You never know what kind of call you will get. This job is a whole different type of stress. We are monitored very closely, calls are recorded and you don't have the freedom of just walking away from the phone without a specific reason. I don't know how busy the place is where you will be working, but I sometimes get 40 calls in 8 hrs. It's stressful at times. You can PM me for more info you need to. Good luck with whatever you decide.

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