Anyone done HEDIS with Outcomes Inc? - page 3

Hello, I'm considering a HEDIS job with Outcomes Inc for the spring 2006. I live in Seattle and have 2 toddlers that I will need to find care for while I do this. Outcomes said they pay $4/chart and expect an average of 6-8... Read More

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    I have collected HEDIS data for 10 years and decided to apply to Outcomes Inc this year because the other company I worked for went out of business. When I received the training dvd I opened it and was absolutely amazed at the volume of information they wanted me to copy from the chart. Since I am so familiar with each HEDIS measure I found their process to be very time consuming not to mention unnecessary. Why have one person copy multiple pages of a chart, mail it and then have another person sort through the chart at their home office. Why pay two people to do the job of one. Why incur the postage expense for those charts that are copied and not scanned. The only information that really needs to be copied is the supporting documentation for each measure. I cannot imagine that the physician offices will be happy with a person tying up the copier for extended periods of time as well as using their paper and toner. (some charts will be scanned) I also spoke with someone who has been scanning charts for Outcomes and they said that it can sometimes take up to two hours to upload the information. There is no reimbursement for that time at home. Can you imagine copying ALL progress note in a chart for the colorectal screening measure from 1997-2006, as well as all consults for that time period, and all radiology and operative reports for those 10 years. I did not feel that it was reflective of the expertise I have for this project.

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    I think you should try to get to the "highest up" there, it's my bet that all you've talked to are the "flunkies". Their method is just too tedious and time consuming. Heck, when we sent stuff in for IRR we only sent info supporting our answer. I could see where they might have a "newbie" to HEDIS copy all this but anyone who has ANY experience (and certainly you, with 10 years experience) should only have to send in the supporting documentation.

    CathyRNCCS, do you have to copy as much as was indicated to alley67? What happens if you get a chart where the pt. hasn't done or wasn't given the proper follow-up...are you still paid for that chart since you reviewed it even if the results were negative.

    By the way alley67,
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    IS ANYONE DOING HEDIS in North Carolina this year??
    Does any one know of the individual insuarnce companys that do thier own hiring for Hedis Nurses???? Or are there any??

    be care ful with outcomes, they may promise you steady work in the beginning of the hedis season, but depending on where you live, you may be out of work fairly sooner than later!! even though its not a permanent position thye should be able to give you some idea of how much work is available in your area!!

    ~i advise asking lots of specific questions~ and if thier answer dosent make sense then, rephrase it in laymen's terms!!
    I also advise, if they are doing your scheduling for you, that you call the providers/ doctors office before leaving home to confirm your appt. "the right day & right time, etc.,"
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    I completed Outcomes' entire employment process several months ago, including reserving at least 20 hours a week for the duration of their record review process and passing their competency test. I had repeated urgent emails and phone calls regarding "we've gotta get you scheduled."

    End result? I still have no assignment and their season will be closing in a few weeks. I emptied my calendar or rearranged it, bargining in good faith. No one has ever called to say "hang in there with us, we'll get you set up in the next few weeks." For the last month there has been no communication on their end and my phone calls go unreturned.

    For most of us, setting aside at least 20 hours a week for several months is a monumental task. When one agrees to do this there is an assumption that one's time will be utilized. I have no idea of what to make of this. Outcomes seems like an honorable company. Perhaps their reps are just too overwhelmed to be responsive. I don't know.
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    I decided to give Outcomes Inc a try this year and they have really surprised me. I was a bit worried at first giving my personal information via the internet but they are actually a great Company that I have really enjoyed working with these past 3 months. We are finishing up with the D-HEDIS project and they asked me if I would like to work on another project with them. My calendar was as I asked to work only 10am-2pm. My first few days I was only pulling about 4-5 charts an hour but now I am up to 10-12 charts an hour. I am extremely happy with Outcomes Inc. The money is not bad and I give them the hours I want to work. I am hoping they will continue to allow me to work with them. I did read alot of negative notes posted but I wam letting you know they are a great comapny to work for. I will agree that I did have 3 appointments that none of the charts belong to theat specific office so I emailed my Rep and asked if I could be compensated in any other way and they paid me per hour for each appointment. So they do accomadate and appreciate their employees even a Temp like me. I hope this helps!:spin:
    Quote from mssassyfras
    I completed Outcomes' entire employment process several months ago, including reserving at least 20 hours a week for the duration of their record review process and passing their competency test. I had repeated urgent emails and phone calls regarding "we've gotta get you scheduled."

    End result? I still have no assignment and their season will be closing in a few weeks. I emptied my calendar or rearranged it, bargining in good faith. No one has ever called to say "hang in there with us, we'll get you set up in the next few weeks." For the last month there has been no communication on their end and my phone calls go unreturned.

    For most of us, setting aside at least 20 hours a week for several months is a monumental task. When one agrees to do this there is an assumption that one's time will be utilized. I have no idea of what to make of this. Outcomes seems like an honorable company. Perhaps their reps are just too overwhelmed to be responsive. I don't know.
    volsfan likes this.
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    hi, and thanks to all who have added their experience/thoughts re: outcomes, inc. fficeffice" /><o></o>
    i have past experience with hedis, but it was about ten years ago, and we mainly went to hospitals, rather than offices. would someone who has recently worked with outcomes, inc. please tell me more about how much copying is done from the charts? i'm hearing different answers from various posts, and would really like to clarify that. outcomes’ ads here in los angeles area say they supply the reviewer with a scanner and a laptop, but they don’t mention copying of documents, except in one brief sentence. <o></o>
    i have a lot of experience with chart reviews in different settings, and know that it can be very tedious and time-consuming in some instances, as someone has mentioned, having to take charts apart, replace documents correctly, not to mention crawling around on the floor finding a power outlet! i've always liked the detective work, though.<o></o>
    i also am not sure how they differentiate nurse abstractors from field reviewers. are the field reviewers just gathering the data needed for the nurse abstractors to use? <o></o>
    their ad says they “pay competitive wages,” but doesn’t give any actual figures. i think they ask that applicants give them a great deal of information without reciprocating. i’ve applied for jobs online in the past, and have never been asked to send in a cancelled check and other information used for direct deposit, until i’ve been hired. it doesn’t make sense to me.<o></o>
    so, thanks so much, i hope to hear from others who have experience with outcomes, inc., before i take any more time investigating. btw, this is my first post here, so please forgive any errors of omission/submission! :spin: <o></o>
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    I've done Outcomes. However, I work through an agency, who pays me by the hour. The average number of charts that can be done in 8 hours is about 15. That averages to about 2 charts per hour. The clinics we are assigned to are not always kind and welcoming. Since I don't drive very far, there is no reimbursement for mileage. And yes the work can be VERY BORING. The people at Outcomes are very kind and considerate, although you may or may not get to work a 40 hr pay-week.
    Last edit by rapidnurse on Aug 29, '07
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    I am trying to find out the same info. for WA state. I am in the Kitsap Co. area.
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    rapidnurse thats all you get per hour.....I guess it only makes you go fast when it matters.....I am a direct hire and we get paid by the chart trust me I get more than 2 done per hour and it don't matter what kind of measure I am doing I average 5-10 per hour by hand getting out what I need and scanning the info.
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    Hi, I am new and looking at working on a project for HEDIS in SC; What type of money can a project 6 wks bring? Is it worth it?


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