Thanks for your reply. This is how the visits are done. I see clients Monday through Friday. I don't see any of my clients more than once a week. Lets use client Mary as an example. I see her every Friday. I go to her home and do her vitals, Review of systems, Med Setup etc. Her BP is elevated enough to warrant a call to the Primary, and you know who I get to talk to, the nurse of course. She tells me she will pass the info on to the Primary. Hours later at the end of my day, lets say it's around 5pm, the nurse calls me back and states the primary wants to d/c one of Mary's BP meds. I request a written order. Of course I am not at the office to receive the faxed order, plus its now the weekend. Now remember, Mary's meds are setup with those old BP meds for a week when I will see her next. So this would mean she would still take that med til I get the written orders which would probably be Monday. This is just one of many examples. Side Note: When I do my visits, I have a "Skilled Nurse Visit" sheet where I document everything I do that day and plans for next visit or any calls I made etc. BUT, there is no documentation of that order from the primary to stop the BP meds, that call comes later after I have documented for that day.
I need to be able to document what the nurse called back and said, when I plan on making the change (when I receive that fax), etc. This goes on all the time. If a nurse or primary makes a mistake with a verbal order, WELL... that's why I need to document everything. Here's what I have for now. I have a "Mead" mini 3-ring binder. They are wonderful and fit in my purse. You can add ruled paper to it (they have paper refills to fit it). I have made my own divider sheets (just took the alphabetical dividers that are made for index cards and made a pattern). I have a section called "clients" and I have a sheet of paper for each client. I write all correspondence that relates to that client between my visits, whether it be communication between myself and the doctor, nurse, case manager, DON, or the client. I also have a bunch of tiny post-its and flags on the inside of the back of the binder. On the first page I jot down anything that needs immediate attention. I also have my calendar for the month (shrank down to fit the mini binder) and other info. When the clients personal page fills up, I take it out and add a new page, saving the old ones of course. I LOVE IT!!! ....BUT, will this hold up in court?
This is really hard for me in that I don't see the client everyday, I get calls back from doctors, nurses, etc. all times of the day.
ONE MORE THING: Now imagine having a case load of let's say 35 clients. You are out in the field all the time. You get new orders all the time, which means instead of following your scheduled appointments to do your visits, you would be running across town to the office top pick up new orders left and right, totally changing your schedule.
Can't wait to hear some responses.