Pleasing the "customer" - page 2
Our small hospital has gone overboard and has thrown any sense of control right out the window to please patients........no limit on # of people in LDR, no limit to visiting hours. Unlimited snacks... Read More
Jul 10, '06 by GooeyRNI don't understand why people get offended by giving basic health info such as smoking not being healthy for a baby, infant care, etc. Maybe its me, maybe I should be offended when people give me health info, maybe Im not offended easily enough. Just b/c I don't agree with what a health care professional says, or it stikes a nerve, doesn't mean I am going to report them for gently telling me to lay off the diet soda. (yup, Im guilty as ever for drinking way too much diet soda) Its almost like some people look for reasons to be offended. :angryfire Ill stop rambling now.
Jul 10, '06 by Marie_LPN, RNI don't understand why people get offended by giving basic health info such as smoking not being healthy for a baby, infant care, etc.
Because they probably hear it all the time (yet still don't care).
Jul 10, '06 by LeahJetAs a patient, I would be offended if I were called a customer.
Imagine calling someone on the Oncology floor a cancer customer.
It just diminishes every aspect of the healthcare field.....for patients as well as healthcare professionals.
Jul 11, '06 by unikuelady[QUOTE=onarie]Okay so maybe it's not just the administration at my hospital that has it's priorities out of whack. I was so confused when they started to refer to my patients as "customers", I looked around to make sure that I was in the correct meeting.
I suggest that we be allowed to put up a sign at every patient bed (similar to the ones restaurants use) stating. WE RESERVE THE RIGHT TO REFUSE SERVICE TO NON-COMPLIANT CUSTOMERS!