We make calls at 2 weeks, 6 weeks, 4 months, and as needed to a year. It also depends on holidays during that time period also. Have you been thru the RTS bereavement training?? It is a wonderful program that trains you in just that area. It also gives you info on starting or enhancing your program. They don't give them as often as I would like, but their website is
Check it out and see what you think.
Remember that you are following up on those who have has a loss. You are not a therapist or licensed counselor. Listen and direct to those who can help if necessary. Your main goal is to let the parents know that their loss has not been forgotten. Open ended questions are always key, and really just listening if they need to talk. It really depends on where they are in the grief cycle.
I know it isn't indepth, but I just got up...lol. This subject is very dear to me, and a calling of sorts.