Training people for new charting system

rninformatics, DNP, RN · Apr 5, 2011

Greetings Leekun2010,

Sounds like you are talking about Computer Based Training (CBT) or even some form of on-line training application delivery method. Captiva is also a common medium for this type of creation of trainings and presentations.....but anyway, Yes this is one commonly utilized method of providing training to adult learners and end users of health information system applications.

It is also utilized to provide the end users with additional time and a method to practice the same functionality that they will have access to and utilize in the Live system. Usually the facility/organization provides some combination of traditional classroom education/training plus CBT for initial training and ongoing practice opportunities....all depends....on several variables.....but I have seen it work quite well - from training nurses to physicians, to lab techs to all types of end users for clinical, administrative and financial applications.

Why do you ask?

Question to every nurse in this forum:
If you were given training that included videos in how to do every function in your new charting system, would you watch the videos on your own time and do you think that the videos would work?
When I say videos, I mean similar to those tutorials you see on youtube where the screen of the charting system is on screen and someone is talking in the background explaining how functions work and stuff?
YAY LEARNING!!
Real quick: I meant if you are given training and videos as supplemental material to learn your system :)

leekun2010 · Apr 5, 2011

reason y i asked is because i will be training the staff in my hospital since we are about to switch from paper to computerized charting, and our program is Clinical Care Station by Mckesson. so far, with the few nurses that i have trained who claim not to be computer savvy, they have said that they think the program is user friendly and they can understand the program with a bit more practice.

i want to know of more creative ways to teach my staff, of which majority are not very familiar with computers, so i was thinking of making videos or something, or if there are other ways that anyone in this forum can share in how they trained their staff i would really appreciate it soo much

and thank you rninformatics for always being there for us people with tons of informatics questions

PsychRN98, ASN · Apr 6, 2011

When my unit was transitioning to siemens EMR, bar code med admin, CPOE, etc, all this past year or so, they had mandatory training sessions on all shifts. You had a certain amount of time to complete it, i.e you had to fit yourself in to the class but there were a month's worth of classes you could go to and it was paid b/c it was done during your shift. The facilitator or nurse manager would find coverage for you to go to your training sessions. During these sessions the instructor (a nurse informaticist) would have an overhead going where she would go through all the screens and show us what to do, and we would all be in front of a computer, on a simulated training type version of the program, and have a chance to go through everything and actually work on simulated patient charts. You could ask any questions at that time and get additional help if you didn't understand something. Most of the stuff is very user friendly and very few nurses had trouble picking it up. Hope that helps!

rninformatics, DNP, RN · Apr 6, 2011

Aww you are welcome!

For those who are not computer literate I would suggest a remedial keyboarding and mousing section prior to the actual computer application training. Even better giving users an initial computer competency eval might give you a better idea of who does and who does not need remedial mousing/keyboarding/computer navigational basic training.

Good Luck!

i want to know of more creative ways to teach my staff, of which majority are not very familiar with computers,
and thank you rninformatics for always being there for us people with tons of informatics questions

mikerivera · Apr 18, 2011

Give us the system and we'll learn from it :) I think that's the best thing to do. Or you can combine both. Videos then hand-on training

rninformatics, DNP, RN · Apr 18, 2011

leekun2010,

You are also to be commended for NOT just throwing the system at the users and instead not first researching best practices for training and training alternatives.

Training users on new applications prior to - is the most often (second only to testing) over looked and under planned for component of system implementations.

Kudos to you for your efforts at truly supporting your end users!

Additionally, here are a few links related to Best Practices related to training clinical end users.

http://business.highbeam.com/612/article-1G1-122260755/applying-strategies-overcome-user-resistance-group

http://community.advanceweb.com/blogs/nurses_18/archive/2011/03/15/how-to-successfully-implement-a-new-application.aspx

reason y i asked is because i will be training the staff in my hospital since we are about to switch from paper to computerized charting, and our program is Clinical Care Station by Mckesson. so far, with the few nurses that i have trained who claim not to be computer savvy, they have said that they think the program is user friendly and they can understand the program with a bit more practice.
i want to know of more creative ways to teach my staff, of which majority are not very familiar with computers, so i was thinking of making videos or something, or if there are other ways that anyone in this forum can share in how they trained their staff i would really appreciate it soo much
and thank you rninformatics for always being there for us people with tons of informatics questions