I'm hoping to get some feedback here for a friend. She was at work and had sudden, severe chest pain. The charge nurse who was on is one that she, and some others, have had problems with. She says that this charge nurse has a clique and that they give anyone who is outside their clique a hard time. The manager has been aware of that situation, but hasn't had enough to go on despite complaints from more than one person.
She went to her charge twice, telling her that she was having severe chest pain, had abnormal VS, had never had anything like this. She was clutching her chest, and was writhing. The charge nurse blew her off and told her to go take a TUMS.
She ended up going to the ER doc and was brought into a room and given a work up. She was discharged with another problem, on antibiotics.
Since then, she contacted her manager, who was receptive. There was a strong, sympathetic witness to the event. The manager is planning to talk to this charge. My friend has also spoken to another nurse who had complained about this charge nurse, the charge nurse had been spoken to, and there was obvious retaliation for that. That nurse is going to now ask for a meeting with the charge and the manager.
Now my friend is considering writing a formal letter of complaint to the hospital, but she's not sure if she wants to go forward with that. She feels like she was given substandard care by the charge and that it was based on the charge nurse's personal dislike of her. She doesn't want negative backlash on herself though.
First....your friend is a nurse and she should know that when caring for patients she needs to be physically and mentally able to meet her patients needs. Obviously in this case she wasn't able to care for her patients and tried to do the right thing for herself and the patients, i.e., go to the ER. SHAME on the charge nurse for putting not only the nurse at risk but the patients as well! And double shame on the manager for allowing this charge nurse to run her the unit this way and put HER patients at risk. I say set up the meeting and include HR. If the staff is treated so poorly, I dread to think of how the patients are being cared for!
Last edit by kayern on Mar 1, '14
: Reason: incomPLETE sentence