So you mean to say that your administration wants to come down even harder on nurses for "customer service" and "patient satisfaction" under the guise that they are also going to hold patients and visitors to some kind of behavioral standard. Because we both know the latter is never going to happen.
Why would you even present this issue this way, even here on this forum - let alone to your staff IRL?
Have you and your administration considered that a refusal to level with people (staff) is the ultimate disrespectful behavior?
It's been a bit hard for me to wrap my head around my fellow nurses finding a comfortable level of apathy, but I have seen it and it's discouraging
Having written out and deleted a rant not fit for publishing, I'll just say the train of thought you present here is heard frequently and remains utterly baffling.
There's a line in an R.E.M song, "Withdrawal in disgust is not the same as apathy."
If your administration would like a culture of excellence, they must treat people excellently.
That is all there is to it. As far as I can see, they are pretty apathetic about that.
They just cannot
bring themselves to try it. Only a complete fool (and abusive jerk) kicks the dog and then blames him for whimpering and wonders why he won't play fetch any more. Pathologic thought process, that is.
If your administration doesn't like it, the good news is that it is completely within their power to change it.
Sorry I can't be of more help and encouragement. This is just shameful, though. So completely sick of it.