Insensitive nurses - page 2

I'm a student. During clinical I watched one nurse assist another in inserting an IV for a blood transfusion. The nurse, who happens to be an assistant manager, told the patient "You stink like a... Read More

  1. by   TheCommuter
    Quote from nicole109
    If there weren't people out there treating our patients like this, we wouldn't be on the hook for half of the "patient satisfaction" things that we are on the hook for right now...and we would be able to do our job like we would all like to.
    Please don't be fooled. Many of the low patient satisfaction scores arise from utter bull-crap, not actual abuse. "The nurse didn't bring me my soda on time!" "That dumb nurse didn't know how to fix my television and had to call the maintenance man!" "The nurse didn't fluff my pillow every hour!" "This hospital food tastes terrible, so I'll blame the nurse!" "The nurse couldn't answer questions about my insurance, and she had to call the business office!" "What kind of nurse is this!"

    On the other hand, the nurse manager who verbally abused the disabled child is disgusting.
  2. by   Scrubby
    Please tell me this was not a real life scenario.
  3. by   dscrn
    Just awful!!
  4. by   MHSA LPN
    Your replies tell me I was not over reacting. I reported the RN to the Ethics/Professional Behavior board. They took a preliminary report, will call back in a few days for an in depth report and make a decision by July 10. Meanwhile, I think I will write a formal letter of complaint to the pediatric DON.
    Thanks everyone
  5. by   healthstar
    That's such a horrible thing to say to a patient, sometimes people try to be funny by choosing the wrong words,; and some are desparate for attention. I cannot even imagine saying "stupid" " crazy" "ignorant" to a friend, forget about offending the patient. I have heard nurses before saying "you are a crazy old man/woman" I know they don't really mean it but you do not know how the patient is taking it.
  6. by   Moogie
    My first thought was that the manager who said this might have been impaired or mentally ill, especially if he kept on repeating his insults. Regardless of whether there was an issue that contributed to his behavior or whether he is simply an insensitive jerk, this individual has no business being a nurse. Period.

    OP, you did the right thing.
  7. by   GadgetRN71
    Glad the OP spoke up..sometimes, it's scary to do so as a student, so kudos!!

    Oh, and that idiot nurse needs a smack upside the head...that's a mark of a real D-bag, someone who picks on a helpless person.
  8. by   CrazierThanYou
    O M G. That is absolutely horrible! HORRIBLE! Hope that a__hole is FIRED.
  9. by   nurse grace RN
    I am very proud of you for having the professionalism and fortitude (both traits lacking in that insensitive manager as well as a few other basic human traits I would assume), to report such unacceptable behavior. Please, please, please, do not allow this incident and poor example of nursing to make you turn you back on what I believe will be a wonderful and rewarding career for you. You have already shown compassion, empathy, honesty, critical thinking, and the ability to advocate for you patient,,,, you are well on you way to success as a professional nurse. I am so sorry that this experience happened period, but also that it happened during clinical. I remember clinical as some of the most enjoyable times of my career because rarely will you ever have as much time to spend with your patient one on one, once you are a staff nurse with a full assignment. Good luck with the rest of nursing school and what I am sure will be a very successful nursing career. You will do our profession proud!
  10. by   sissykim
    Great job, for being a patient advocate. The employee assisting the manager could not speak for the child for fear of losing her job or harassment later. I have never witness this outward abuse but it happens every day in every walk and dynamic of health care. WE ARE PROUD OF YOU, KEEP UP THE GREAT AVOCACY.
  11. by   Black Jade
    Thank you for being a great advocate to this patient and for sharing your story. When I was in my first semester of nursing, we were shadowing LVNs in the LTC. We never saw RNs on the floor. I had this LVN who I shadowed and asked me if I wanted to come and see a patient and to bring my classmates. Here I was, happy-go-lucky with my gloves because I thought I was going to be assisting the nurse. When my classmates and I went into the room we saw a cachetic, elderly man with BKA, rectal tube and incontinence briefs lying in bed. As the briefs were removed, he showed multiple stage 4 decubitus ulcers. The LVN said "It's a good thing that he doesn't smell like other patients". I asked if the patient can hear. She said "Oh yeah, he is alert and oriented times three." I didn't say anything and walked away somewhat disgusted and discouraged to the nurse's station to write my notes. The LVN followed me and with her cocky voice asked me, "So now that you saw what you saw, do you still want to become a nurse?" I replied, "Yeah, that didn't bothered me. What bothered me is that you talked about the patient in front of the patient". She didn't say anything. At least, I gave her time to think about her actions, because she was just quiet. I mean, give whatever dignity the patient has left already. What if the patient doesn't have any family or friends to visit him, etc...? How would you feel if he was your relative or something? That was six years ago and I still remember freshly that experience, because I wished I could've said something to the higher ups or help made the patient feel at ease. All I know, is that I wouldn't want either of those nurses to be near my family at all. Unfortunately, you wonder why some people become nurses. I can understand that we have our moody days, but to demean somebody especially a child, that is unacceptable.

  12. by   Dalzac
    People like that just make me crazy!!! how can anyone be so cruel. My cousin had CP and had all of her wits. So many peopl;e trerated like she had no mind or sense until she said something. She had a difficult time speaking but we all (family)could understand her I know many Cp patients that are NOT mentally handicapped. Be careful what you say in front of patients you just don't know what they are capable of.
  13. by   nurse grace RN
    Your statement is so true, we should always be aware of what we say in front of patients, and family members for that matter. Also, our voices carry from the nurses station to the patient rooms- so we should give evreyone the dignity and respect that we would like people to show us if we were the patient.
    One of my biggest pet peeves is nurses or staff who "assume" that CP or other patients with handicaps don't understand what we say or realize we are verbally abusing them. They are very aware of it and we should be aware of what we say even in the unconcious because when they wake up they remember what was said and done to them.
    Just my .