How do you have non-confrontational conversations at work?

Nurses Relations

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I am part of the UBC where I work. I have been put in charge of finding or creating guidelines to having a conversational "safe zone" where my coworkers can address each other about issues that we notice without it being confrontational. (ex. "I noticed the IV tubing wasn't changed", "I noticed that our pt's room was littered with supplies and dirty linens after your shifts" ect.....)

A coworker of mine told me about the "purple dot" conversations she had at her previous employer.......Basically a nurse noticed something left undone, or could have been done better and would approach the other nurse with......"can we have a purple dot conversation?" They would discuss the issue in a way that was not punitive. It was not meant to hurt someone's feelings or make them feel like they were in trouble or getting reamed. Many times she noticed that the observed behavior was improved after the conversations.

Since I am in charge of creating these guidelines I would like to know if you have a similar program at your work that you can tell me about. Can you share your guidelines with me? I would also appreciate any evidenced based articles that you know of to support my guidelines, although its not required.

Thanks a lot!!

Specializes in Critical Care, Education.
As a staff nurse, I would not nor think should not have corrective conversations with co-workers regarding their practice or lack thereof. Because at the end of the day, one can talk until purple, but we are powerless to actually do anything about it--and most people resent being told by a coworker what their supposed "failings" are as a nurse.

That's the whole point.... an effective conversation would focus on the specific issue/behavior in question, not personal information about the 'failings' of your co-worker - LOL.

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