Have you ever witnessed this situation? - page 6

by RNewbie, MSN, RN | 10,016 Views | 64 Comments

I went to the pharmacy to pick up a new prescription. When my name was called the pharmacist came out, opened the medication package, announced what it was for, held it up in front of everyone, and proceeded to give me detailed... Read More


  1. 2
    Pharmacies are covered entities. It sounds like they just need better training or common sense...or both.
    jadelpn and Wet Noodle like this.
  2. 2
    Quote from BrandonLPN
    But I don't understand what you expected that pharmacist to do. Maybe try politely telling him you don't need instructions on taking the med? And I think he *has* to verbally verify your name and the name of the med as he hands it to you. I would imagine that is part of a pharmacy's safety protocol.
    What she expected the pharmacist to do was respect her privacy. Talking in a lower voice would have prevented the occurrence. I am appalled at the lack of sensitivity. If I were in that situation, I would have cut him off mid-sentence and said, "this isn't Showtime, lower your voice.". I imagine any poster here would want that same level of courtesy if placed in a similar embarrassing predicament. This is textbook HIPAA violation. In fact, this pharmacist sounds like the star of the HIPAA education video.
    psu_213 and Wet Noodle like this.
  3. 1
    The OP's feelings are a reminder of how careful healthcare providers need to be regarding privacy and confidentiality.

    To those saying don't pick your prescriptions up at a chain store - doesn't work and shouldn't matter. For rural people the Walmart, etc, may be all you have. The pharmacy has to be HIPAA-compliant. When I get my Rx's at Walmart, most customers stay behind a line on the floor, allowing for privacy, and the pharmacist talks in a low voice if I'm at the consultation window, off to the side. I've done 2 things before: I have asked the pharmacist to speak more softly, and I have TOLD customers to get behind the line when they breech the line, encroaching on my privacy.

    OP - was there no line on the floor providing distance between shoppers and the pharmacy consultation window?
    Wet Noodle likes this.
  4. 0
    Hipaa is an important part of healthcare. Privacy is sometimes not always what we would like it to be or ideal. Even in the pharmacies that have that little line that people need to stand back 400 feet from or whatever, if one would like to be an active listener, then they will be. Unless there are private consultation rooms, this will always be an issue. Much like ER's (which another poster mentioned) as nurses we have to give the education on meds too. And in that case, the patient on the other side of the curtain can not only hear that education, but every symptom, test, explaination...

    If I am ill and hoofing my sick self to the pharmacy, the last thing I care about is what someone is getting for a medication. These are people I will more than likely never see again. Don't care what they are on, and could care less about much more than I need my prescription so I can get back home to bed. Not everyone is privvy to what a medication even is, and more so with generic name varieties of drugs. Most people in pharmacies that I have noticed are just annoyed at the wait. Many more are multi-tasking, on the phone, texting, or just too sick to care. Speak to the pharmacy manager should you be concerned about people overhearing. It is much like buying condoms, feminine hygiene products, lice treatments.....they all gotta go up on the belt, after you cart them around the store in your grocery cart on display.

    You give people a lot of credit. Most are too busy in their own lives, caught up in their own medical drama to be an active listener in your health care issues at the pharmacy.
  5. 4
    Quote from jadelpn
    You give people a lot of credit. Most are too busy in their own lives, caught up in their own medical drama to be an active listener in your health care issues at the pharmacy.
    I disagree. I live in a small town, and chances are I know 1/3 of the people standing line at the Walmart pharmacy. And small town people are the nosiest lot you'll ever meet.
  6. 0
    Quote from Multicollinearity
    OP - was there no line on the floor providing distance between shoppers and the pharmacy consultation window?
    There was no line, but the place is so small there's no room for one. The seating area is like 3-4 ft from the counter but there's only a few seats so everyone else stands around right next to the counter or form a line behind the counter.
  7. 1
    I agree with those whom have opposed the pharmacist. I take medication for Hypothyroidism, and when I pick my Rx up, I would be appalled if the pharm tech announced the medication, like " attention adipose tissue heffer, your medication is ready!" It is not acceptable, irregardless of what med it is. Period.
    Wet Noodle likes this.
  8. 0
    Ok, completely off topic, but I have to mention this. Guys, the word 'irregardless' does not exist. I am sorry for interrupting the regular broadcast for it, but that 'word' just makes me grind my teeth! I am really not the grammar police, but I had to say something after noticing a few people say it on here! Alright, rant done. Let the flames begin!
  9. 0
    Quote from Jeweles26
    Ok, completely off topic, but I have to mention this. Guys, the word 'irregardless' does not exist. I am sorry for interrupting the regular broadcast for it, but that 'word' just makes me grind my teeth! I am really not the grammar police, but I had to say something after noticing a few people say it on here! Alright, rant done. Let the flames begin!
    Sorry to burst your bubble Jeweles26, but you need to check on Wekipedia and some of the newer versions (latest prints) of Websters, American Heritage, etc and you will find the word IRREGARDLESS, in all of it's glory. I guess it's a case of misuse a word long enough and it too will become a word.
  10. 0
    Oh lord. Well then, after looking at the Wiki for it, that simply means that people misuse it from its actual literal meaning. But just because colloquialisms appear in the dictionary does not make them proper English. I am in no means a scholar of the English language, but would prefer to avoid the use of words that are incorrect, or to be warned about a word I use inappropriately. Ok, now back to the original topic lol.


Nursing Jobs in every specialty and state. Visit today and Create Job Alerts, Manage Your Resume, and Apply for Jobs.

A Big Thank You To Our Sponsors
Top