protecting yourself against complaints - page 4

I am a male nurse working on a med-surg unit . My shift is nights. I am wondering how or if it is even possible to protect yourself from complaints by female patients for "touching them inappropriately." I have had this happen... Read More

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    Am4182 - The situations you described are not so rare - but you seem to have been unfortunate to have had two fairly close together. I would not perhaps bang my fists as vociferously as some other posters have and demand retribution and even incarceration
    - these are elderly female patients and there are plenty of 'understandable' reasons that they may have been afraid or concerned. Unfounded complaints are often more symptomatic of a sense of insecurity or unfair treatment - and often a complaint against a person can have no relevance to what the person is actually bothered by (eg a doc comes and gives information poorly to a pt - the pt asks the nurse, who wasn't even there at the time, to explain but can't so the pt finds the nurse 'rude' because the pt expects the nurse to be more attentive to their care needs - nothing gets mentioned about the poor information given by the doc that started it all!).
    The two have made simple complaints against you and both have been found to lack any substance. There are clearly issues of both persons as to why they might be upset by care given by a male - or in the middle of the night - or in a particular body area.

    As for the way complaints are handled - management are in double bind situation - they cannot ignore it, yet they might know it's utter rubbish. However, the purpose of investigation is not to find fault, but to also prove innocence. They have no control over who puts in what complaint and unfortunately there are a number of such complaints that are true. It would be negligent of us to simply allow anyone to dismiss a complaint out of hand based on personal belief (when you've worked with sociopaths who rely on this sort of behaviour in order to carry on undetected - you understand that things should not always be taken at face value).

    I suspect your management did what it was expected to do - by investigating the complaint and finding no fault.
    I would consider it their duty to provide you with protection from such complaints - but since they haven't bothered to do this - perhaps they too are thinking it was all a bit overboard. And of course this is your saving grace - as they have no had two complaints made against you which have been unsubstantiated and you have been exonerated (and there's a difference between "it didn't happen" and "it wasn't proven to have happened") - that you can use this as evidence in any further complaints - AND - if there is any doubt as to your credibility, integrity or competence; management had the chance to impose some HR practice yet has chosen not to. This is your final sanction of approval.



    Rolland542 - I wish you well with your strife. I sincerely hope you recover your losses (and there's more than just the financial ones) and that those who conspired to create your situation are brought to account.


    From one guy who knows what it's like to be victimised out of a job - I understand your issues. I've been sacked twice (once I failed to contest - the second time I contested and was reinstated - see below) and I've been formally investigated by the Govt Public Ethics body (twice) as well as my Nursing Board.

    (They underestimate the size of my bite - after my unfair dismissal; two managers were moved to "project" work; and the (equiv) assistant administrator did not have his contract renewed at lapse - after my reinstatement.)



    To the poster who referred to the two ladies in question as "nutbags" - please don't. You have no idea what they may have been through.

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  2. 0
    Rolland542 - I wish you well with your strife. I sincerely hope you recover your losses (and there's more than just the financial ones) and that those who conspired to create your situation are brought to account.


    From one guy who knows what it's like to be victimised out of a job - I understand your issues. I've been sacked twice (once I failed to contest - the second time I contested and was reinstated - see below) and I've been formally investigated by the Govt Public Ethics body (twice) as well as my Nursing Board.

    (They underestimate the size of my bite - after my unfair dismissal; two managers were moved to "project" work; and the (equiv) assistant administrator did not have his contract renewed at lapse - after my reinstatement.)



    To the poster who referred to the two ladies in question as "nutbags" - please don't. You have no idea what they may have been through.[/quote]

    I thank you for your support and your story. I continue the long journey, sometimes dragging my heels with my head hanging low. Sometimes with my fists in the air, fighting to beat all....................but i continue on. I have been set for final review/hearing at the end of the month.....I hope that the patient who slandered me shows her face to testify because I plan on beating her down with my super high priced attorney.


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