I have the most exceptional CNA. If only I could clone her. She has been an aide for about 30 yrs. When she gets to work, she checks each of her residents, just a quick look to make sure they are okay, then she starts a round, changing and cleaning. If they are wet, they don't just get dry clothes put on, she washes their bottoms. Other aides will sometimes bypass that. She keeps them clean and neat, hugs them, tells them that she loves them. She is always moving, yet never fast...always takes her time. Never too busy to stop and listen, even to a resident who is confused and doesn't know what they are saying. When there seems to be nothing to do at the moment for a resident, she is cleaning their room. I have seen her get a broom and sweep the lobby. She brings in small gifts for them, lotion or things to fix their hair. She will come in on her day off to accompany a resident to the doctor. She never complains, never criticizes.
The worst aide story was about one I recently fired. He had taken a resident to the shower. Another aide heard hollering coming from the shower room, and found the male aide spraying the resident in the face b/c "he won't stop fighting with me". The female aide took over and sent him out. Then reported the incident. I fired him and reported him to the state. I really wanted to do to him what he had done to my resident.