Please help us handle CNO

  1. cno lack of transparency, i am unable to contact the entry to practice assessors. unfairness i have been waiting more than others.

    my wife who was a rn in our country applied to cno 18 months ago for license as a rpn(she studied in 2 years program). 12 months ago cno got all necessary documents. since then they do not answer phone and do not answer e-mails. their customer service is useless, all they can say is that: "your file is in line for assessment". in line for assessment for 12 months. is it reasonable?
    they did answer us when we involved our local parliament member but answer was the same. when they answer they just give general answers like "we experience high volume of applicants". i am not even sure whether they really bothered to check the status of her file. w

    we even contacted [color=#5b1094]office of the fairness commissioner but they do not part in personal cases(how convenient).

    i personally went trough cno as rn an it took me less time to complete the process. i know other internationally educated rpns who completed the process in less time.

    did anybody pay attention they do not advertise the contact information of their senior staff, all other provinces do. you need to fish around for that information.
  2. Visit magnoliya profile page

    About magnoliya

    Joined: Apr '08; Posts: 76; Likes: 4
    RN; from CA
    Specialty: 5 year(s) of experience


  3. by   loriangel14
    She just needs to wait her turn, just like everyone else.
  4. by   magnoliya
    not like everybody else, everybody else have completed the process in less time.
  5. by   NRSKarenRN
    Application for licensure for Internationally Educated Nurses (IEN) often will take several months longer than those educated within a country especially when applying for different level of licensure than one educated in.
    Many Philippine nurses have similar laments about the California and Maryland Board of Nursing take more than a year processing applications. With economic recession, many governments have cutback staff while license applications are at an all time high.

    Most nursing boards do not list staff publically for privacy concerns and/or to prevent flooded voicemails/inbox,especially when staffers are on vacation.

    I suggest your wife send a letter re her issues to BON return receipt requested might be best way of getting a response.
    Last edit by NRSKarenRN on Jan 15, '12
  6. by   magnoliya
    thanks for your replay. When I applied to new york it took me 2 years. However I am talking about IENs who went through CNO. The classmates(same nursing school) of my wife passed the process in less time. I cannot find processing times for CNO. Usually processing times advertised on line but not
  7. by   joanna73
    The CNO will process your paperwork when they get to it. For people wishing to move Provinces, this may take three months. IEN's take longer. You could try giving them a call, although you will need to be more diplomatic than you come across in your posts.
  8. by   magnoliya
    I used all sorts of tactics I even wrote a gratitude letter to my assessor. Nothing worked.
  9. by   magnoliya
    Quote from NRSKarenRN
    send a letter re her issues to BON return receipt requested might be best way of getting a response
    Sorry, What Bon stand for?
  10. by   joanna73
    BON is Board of Nursing. The Colleges are the Canadian equivalent to them in the US.
  11. by   newnursejoan
    Patience is the key! 12 months does seem a bit long though!
  12. by   magnoliya
    thanks newnursejoan. I was taught in nursing school that you need to be proactive and assertive so I am trying to help myself.

    Dear IENs please share, how long did it take for you to get licensed as RPNs!
    Thank you in advance
  13. by   ultrarunner
    [QUOTE=magnoliya;6056517]CNO lack of transparency, I am unable to contact the Entry to Practice assessors. Unfairness I have been waiting more than others.

    "Most nursing boards do not list staff publically for privacy concerns and/or to prevent flooded voicemails/inbox,especially when staffers are on vacation."

    This definitely invites no accountability. I wish they can at least give their email adds.

    When I transferred my credentials here in Ontario I was very frustrated because there wasn't any acknowledgements even just by email that they've received the addt'l requirements I sent. Why not at least email the applicant?

    I have to call the CNO service rep which takes at least 10mins just to get an update. Plus whenever I called the CNO chaps, they're clueless and often gave you different infos.

    It was very different when I asked the CRRNS to send my credentials to CNO. They emailed me when they got my request, when they send it and when CNO received it(they know because it was sent as Registered mail).

    I don't expect CNO to do so as I understand they have more applicantS here than CRRNS but it was frustrating to say the least.
    I thought of contacting CNO about the delays and all that but I thought otherwise because it might compromise my registration and have more delays.

    After 2 months of waiting, I turned down an offer from Sunnybrook Hospital and Cummer Lodge because I couldn't tell them when I'll have my registration.

    In the end, I received my Registration after 4 months and not 1 month that they have in their website. I wish
  14. by   joanna73
    Fair enough, but realistically anywhere you wish to apply will take at least 3 months. While the CNO may have said one month, I would automatically have added more time. They do have more applicants than all of the other Colleges, so this is the reason for delays.