Nurses on Call Center Industry

Ra!nne, RN · Sep 18, 2011

I'm just curious... Is the compensation and benefit package under telehealth nursing competitive as compared with clinical nursing (if you work in a hospital in the US)? This maybe a growing career right now but little do we know about the salary as well as its stability.

mikeru22 · Sep 18, 2011

Hey Ra!nne! I've been looking at your previous posts in V. Luna Thread as well as your posts here. Are you still working in a call center?

glorieannmariss · Aug 17, 2012

Hi!! Here's my thought regarding nurses working as call center agents.

Society expect us nurses to care for the sick, assist the physicians, etc. In short the norms expect nurses to confine themselves in the medical environment. However, because the dynamic characteristic of health, illness and the ways in managing it our profession also shifts to be able to adapt to it. This shift creates a STRESS on what the society expects from us and in turn result to a negative reaction to most nurses working on BPO setting. While most would question a nurse working as agent, I think this is a new field worth studying and developing and maybe in the future, it will find its place in the nursing curriculum. Isn't it that we still apply the theories of communication and culture care in the BPO industry? Some would be ashamed of being a nurse in a call center but instead of being ashamed, let us call this a CHALLENGE to the nursing industry, let us innovate ways on how we can extend the practice of our profession.

Ra!nne, RN · Sep 1, 2012

It's been a while since I last dropped by here. Just want to share the good news to you guys. I should have posted this 10 months ago. That's right. I am officially a practicing nurse since November 2011. From a call center agent to a bid support specialist (which are non-nursing related) then finally down to my dream career, which is being a nurse. I am proud to have worked under those non-nursing related careers. They may be outside of what I've studied in college but still, the knowledge and skills I've learned were worth it. And besides, it took me a lot of courage and confidence to stand up for what I know was right at that time (which was practicing outside of my profession because of the lacking hospital opportunities). I was able to financially support myself and my family while I made sure to have the time to study and not forget my profession.

The point is, no matter what type of job you're into right now -- be it in the BPO industry or other non-nursing related careers-- for as long as you know where you're headed and what you really want to be, then nothing is impossible. Just make sure that you're ready to face the challenges along the road. I'm telling you, the road is tougher than you think. And once you've reached your dream career, it's not yet the end of the road. More difficult challenges await. But at least, you're on the right track.

As for me, I am still struggling hard. I am now trying to establish my career as a nurse. Difficulties never stop. Everyday is a chance for me to learn and experience new things. I could have chosen the less work, good-paying job but I didn't. I made a decision. I chose my profession. I now have my dream job at my dream hospital. As they say, dreams do come true. But I repeat, this is just the beginning...