glorieannmariss

hi mikeru22!! thanks for replying to the post. I have few more questions, if call center nursing would be an official nursing specialization, would you still look for a hospital setting related jobs? does working in BPO affected you in terms of culture? thanks very much!! Your response will be very much appreciated.

Nurses in BPO? I think it is a new field worth exploring and studying and maybe in the future it will find its place in the nursing curriculum.

Hi!! Here's my thought regarding nurses working as call center agents. Society expect us nurses to care for the sick, assist the physicians, etc. In short the norms expect nurses to confine themselves in the medical environment. However, because the dynamic characteristic of health, illness and the ways in managing it our profession also shifts to be able to adapt to it. This shift creates a STRESS on what the society expects from us and in turn result to a negative reaction to most nurses working on BPO setting. While most would question a nurse working as agent, I think this is a new field worth studying and developing and maybe in the future, it will find its place in the nursing curriculum. Isn't it that we still apply the theories of communication and culture care in the BPO industry? Some would be ashamed of being a nurse in a call center but instead of being ashamed, let us call this a CHALLENGE to the nursing industry, let us innovate ways on how we can extend the practice of our profession.

This question is for nurses who work in call center. what are the factors that influence nurses to apply or work in a call center industry? what are your feelings about nurses working as call center agents? can you say that you can still practice your nursing skills even if you are in a different environment? if yes, please specify a certain event where you practiced your nursing skills when at work in a call center.