These stories are all to familiar to anyone in home care/hospice. Some "professionals" really don't understand why boundaries protect them.
Our organization has instituted a zero tolerance policy for contact with patients/families outside of work hours, period, no exceptions. These patients are not my patients, they are our (the agency) patients.
Employees do not realize the lawsuits they open themselves and their agencies up to. Many employees believe "their" families love them too much to harm them, let alone sue them.
All it takes is one perceived slight. Maybe even just that the patient went and died!
The other problem this creates is that the family only trusts that one employee for better or worse! No one else can ever gain the trust of the patient/family. It is so sad when they put their co-workers in a no win situation like that. Cuz even these no boundary employees have to take a vacation sometime. Boy do they enjoy the first day back when everyone is talking about the problems with their patient that they say they "have never had any trouble with" (usually the first clue there is a problem!).