There was an older thread on this, but I thought i would start a new one to get new perspectives.
There for a while it seemed like we had great weekend/ evening service. Last month or so the changes that some warned have gone into action.
No re orders or new orders are filled after 4pm on the weekends. If you want them or really need them you have to order them STAT. Stat should be 3 hrs....this is a joke.
I call, speak to the pharmacist ask for a STAT, fax the order. What more do I have to do?
We are getting sicker people and more admits on the weekends. I end up calling 1-1.5 hrs after the initial order to see if it was processed etc and 90% of the times they weren't. BTW, our pharmacy is 45 minutes away.
The delivery drivers tell me there is only one person for the entire route when a few months ago there would be 2-3 (we would still have long waits then too)
Sooooo frustrated by this all. We are a huge corp LTC so we are stuck with Omnicare.