WHY do nurses apologize for doing their jobs? - page 3

by rntj

4,902 Views | 26 Comments

Little bit of a rant about a particular pet peeve of mine here. I was taught years ago in nursing school--don't apologize to the doctor for calling him/her. So many times I hear other nurses, especially new grads, do this, and it... Read More


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    Just a thought.
    In regards to not saying sorry because that is what the doctor should expect when he signed up to be a doctor.
    I have other staff who also say sorry to me when I am busy and thay have to give me something else to do or pass another phone call to me when I have just been bombarded with 5 things at once. That receptionist could think: well she is busy but that's what you get/should expect when you are a nurse.
    Aurora77 and badmamajama like this.
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    [QUOTE=Guttercat;6115769]I called (interrupted) a vascular surgeon today saying, "first and foremost I apologize for being an idiot if it turns out I am unable to find your order in the EMR but...I can't find it."

    As I suspected, he had not yet entered it and in fact had forgotten to.

    No worries.

    My call sounded a lot better than, "Hey jacktard, I can't find your order."

    I like the docs I work with (and I work with multiple docs from different departments/specialties) and find that falling back on the human equation, serves us all well.

    They treat me in kind.[/QUOTE




    LOL!!! BAHAAAHAAA!!! I can't breathe!!
    Hmmmmm...."Hello Dr Jacktard, how are you today?"
    I don't think I saw that name on the funny doctor name thread. ]
  3. 6
    Quote from rntj
    I respectfully disagree. I am very respectful to the doctors I work with, but it was their choice to become an MD, which they all knew when they got into the field would require being woken up when need for their expertise arose. They get a lot of money and perks and adulation for what they do--there are up sides and downsides to everything, and having to answer phone calls in the middle of the night is one of the well-known downsides. I feel it denigrates our profession to apologize, which indirectly is making the statement that we shouldn't be waking them up and that we are in the wrong. I am not in the habit of apologizing for something I did that is not wrong.
    I usually don't answer posts without reading the whole thread but I can't help myself.....

    It isn't like we are actually sorry.......it's a euphemism. "I'm sorry to have disturbed you" will get a much better response than "Wake up butt head, I've got your 3am labs" It is a matter of manners and being polite and using proper phone etiquette.....a skill I can attest by my own teenagers is lacking amongst the digital generation. I repeat to them every day "Manners Matter" and I teach them the proper respect, etiquette, and manners I feel is necessary to be polite in an ever increasingly rude society.

    If it is at a rude time of day or even a holiday.....saying I'm sorry to bother you is not apologizing for doing my job. I am simply acknowledging that I realize they are at home, asleep, at dinner, or in the shower....but what I have to say is that important. When they ask me if I realize what time it is, I simply tell them "Yes, because I am at work and I am not due to go to bed until after 7am so yes....I am perfectly aware what time it is." Saying excuse me to ask someone to move isn't asking to be forgiven or excused but it sure gets a better response that "Move It" or "Get out of my way".

    I once bought a big bird alarm clock for a particular MD who would shout every time he was awakened at night "Do You Know What Time It Is?" I told him it was so that he would always know what time it is.

    There is NO shame is trying to diffuse irritation, frustration or anger with a little politeness, manners or humor. As long as I get the orders I need.
    nursel56, Aurora77, caroladybelle, and 3 others like this.
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    Quote from Esme12

    There is NO shame is trying to diffuse irritation, frustration or anger with a little politeness, manners or humor. As long as I get the orders I need.
    I so agree, Esme. Nothing wrong with using some manners!

    I have had pleanty of doctors apologize to me, too, when they tell me what they have just ordered for a paitent. I'm sure they're not really sorry, as it is my job, but acknowledging that I may be having a bad night, or that some elements of patient care just aren't very pleasant.
    Altra likes this.
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    Quote from Michigangirl
    I so agree, Esme. Nothing wrong with using some manners!

    I have had pleanty of doctors apologize to me, too, when they tell me what they have just ordered for a paitent. I'm sure they're not really sorry, as it is my job, but acknowledging that I may be having a bad night, or that some elements of patient care just aren't very pleasant.
    There is a dr. where I work who says "You're going to kill me but I left a lot of orders, I'm really sorry."

    It is my job to deal with those orders, and it is the dr's. job to write those orders, but it is so nice to have someone acknowledge that it's a pain -- for both of us. Compare that to the dr. who writes a bunch of orders and then goes flying out the door without even caring or looking back.

    A nice gesture goes a long way.
    nursel56, workingharder, Altra, and 1 other like this.
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    Like others have said, saying "I'm sorry" to doctors when you're calling them isn't you apologizing for doing YOUR job, you're apologizing for disturbing them at odd hours, when they've got their hands on 10 different tasks, or when they're running a clinic. You're ismply showing courtesy. One particular day I had to call the same doctor many times for different things for his patients, and after a few times, I started off with "Hi Dr.________, sorry to phone you yet again...". He took it well and we had a laugh over the fact that all of his patients presented problems and issues AFTER he made rounds that day. I wasn't apologizing for being a RN and looking after the patients, I was merely being polite to the doctor.
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    [QUOTE=Esme12;6117227]".

    I once bought a big bird alarm clock for a particular MD who would shout every time he was awakened at night "Do You Know What Time It Is?" I told him it was so that he would always know what time it is.

    There is NO shame is trying to diffuse irritation, frustration or anger with a little politeness, manners or humor. As long as I get the orders I need.[/QUOTE



    Big Bird alarm clock!! I love it!!! ]


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