My mom is a resident of a ltc for approx 3 yrs. This problem arises every so often and I don't know the answer. I thought maybe some of you could be of help. What is an acceptable or appropriate time to wait for a responce to a call bell in LTC. I received a call from the LTC today that my mom has been getting out of bed by herself. She is of sound mind, but doesn't move very well. Upon further disscussion with family members, I find that she has been waiting a half an hour to get help to the bathroom. Tonight she needed help getting up to her w/c for supper and a CNA came by and told her she would be right back. Meanwhile a 1/2 hr later she hasn't retunred. My sister helped my mom to the w/c, but my sister doesn't feel that she is trained to do this. I can move my mom, but it has been getting more difficult and I don't want to hurt my already old nurses back moving my mom. I am planning on talking to the DON, but in the past has not been helpful. My family doesn't want to move my mom. Tonight my mom told me that staff tells her that they are so short of staff when they do come to help her. Maybe I'm from the old school, but I never felt it was right to tell the pts that the staff was not adequate. As an RN, I have alwasys worked in the acute setting, but have helped more than my share of pts to the bathroom and been informed by familes when it has not been done quickly enough. This is a double edge sword for me, I have been on both sides of the fence. How long should residents have to wait to get help with toileting and other cares and concerns?