I was taking one resident's blood pressure before pulling her meds. When I was done, she said, "Let me kiss you on the jaw." She did, then I kissed her on the forehead - our morning routine.
I was getting ready to go get her meds when, from across the room, I heard, "Hey, come here. Hey you!! Come over here." Now, this other resident has a reputation of being cranky and sometimes, downright mean. I've never had problems with her, but other members on the staff have.
I went over to her and kindly asked what she needed. "Do that to me," she asked. All she wanted was a kiss. My heart just melted. It made my entire day and even now, when I remember it, I smile.