Verbally Abused - page 2

This is the situation, I work at a place where you look after residents, I was put down to do this one resident who was very verbally abusive towards me. She called me all names under the sun and... Read More

  1. by   drv8928
    I worked in an assisted living residence for awhile and we had residents like you described. One resident was extremely OCD and shouted everything. If you did anything out of order she would be in hysterics. You will eventually learn their routine and it will become easier. but in the mean time...
    During that situation you can try to hurry, but in the end always think about quality of care. There is a reason why they are there. It is because their family can no longer care for them and they cannot care for themselves because they are mentally ill. You have to be professional and work on not taking it personal. Next time something like that happens, take a deep breath to calm your nerves. Go to the resident and "say ms, mrs. or mr. so and so, I am here to help you. I understand that you want me to hurry, but I want to make sure your room is clean." sometimes this calms them sometimes it doesn't. But I've learned that by talking to your resident and getting to know them and letting them know you helps a lot.
    They will still complain, but they will prefer you rather than someone else. Just keep working at it.

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