So when I did go to the ER recently, I went to my hospital(45 mins away) rationalizing that "if I wind up admitted, I want a private room on my floor"....while I was there, I understand why pt satisfaction scores are so low.....few issues:
1. I didn't constantly play the "i'm a nurse here" card, but I let it be known that I was having 15/10 pain and I needed some pain meds asap....45 minutes later, the doc finally sees me and takes another 30 minutes for the nurse to come start my IV and start a bag of fluid and give me some toradol and zofran...I understand the acuity of the ER, but seriously, 75 minutes to start treating pain? I felt bad about it too, I was the patient yelling that you could hear in the waiting room.
2. while said nurse was starting IV...she had the extention in her mouth! YIKES!..I was going to say something, but I just wanted my meds....then my IV had 50 left before I went to US, so I asked if she could just lock me off if I wasn't going to have more fluids..."well, once it's done, I'll lock you off." needless to say it was very clotted off by the time I made it back....
3. while waiting between CT of abd and us of gallbladder....didn't even get told about ct results until I hit the button 45 minutes later and wanting to know what was the situation.....
anyone else have bad er expierence at their own hospital?
