new technology campaign

[debkleiner]

We are helping a local hospital roll-out an a hospital wide technology program. It will include a backbone system which will tie the hospital together and several add-on systems. Nurses will see the greatest impact. I am looking for experiences of others who have experience the implementation of new systems at their hospitals. How was the new program communicated? What were issues, concerns? Thank you for any insites.

[rninformatics, DNP, RN]

"We are helping a local hospital roll-out an a hospital wide technology program. It will include a backbone system which will tie the hospital together and several add-on systems. Nurses will see the greatest impact. I am looking for experiences of others who have experience the implementation of new systems at their hospitals. How was the new program communicated? What were issues, concerns? Thank you for any insites."

I have been involved in 5 implementations of clinical systems. Methods for communicating the install/implementation and changes are direct verbal information sharing in core team, management, user group and unit meetings; house-wide distribution of newsletters, cheat sheets related to system functionality, etc. Process redesign was a large part of pre-implementation preparation and staff aversion

to change were some of the "issues". Make sure that if the previous system was not Windows based your users have training on basic Windows use/navigation prior to the actual system training.

Hope that helps!

Angela