JCAHO

[sweetieann]

Just curious: if a JCAHO surveyor asks you a question and you totally flub, can you be fired for this? Do they take your individual name and report it to administration?

I have no experience with them visiting but of course I am thinking of the worst case scenario and what would happen.

Thanks!

[kermitlady]

I find, "I'm not quite sure right now but let me look into it and I'll get back to you shortly" is always a diplomatic reply. (If appropriate.)

[wooh, BSN, RN]

As much as the administration likes to scare us, DO NOT be scared of the surveyors! They aren't trying to "catch" the staff, they're trying to "catch" the facility. Just take a deep breath, and answer truthfully. If you need to, tell them you'll need to look up the answer.