I don't take it, but she does, do you?

[flowerchild]

I was talking to a family member, who is also a RN, about not taking abusive verbal attacks from anybody, including people at work like Docs, pts, and family of pts. She said, she takes it b/c it's part of her job and that if she hung up on an irrate doc, etc. that she would loose her job. It's part of customer service according to her.

I thought we nurses had come further than that.

What do you do and why?

[lsyorke, RN]

"Smiling sweetly at the cursing patient, she picked up the phone, rang the doctor in the middle of a consultation, and politely informed him:

"Hello, Doctor? Mrs Smith would like to know how much f***ing longer you plan to be, and which f***ing a****hole is in charge of this f***ing s***heap anyway!" and put the phone down!"

LMAO!!! what a great way to handle it!!!