Hello, your test results are in

  1. I understand fully that patients want to know when their bloodwork comes
    back, when the doctor is in the clinic, when they are due to come back in
    for a follow-up, when an appointment time opens up...Ah, the woes of
    managing a free clinic. I hate to keep my patients waiting, but I don't have
    the time to call home, work, pager and cell to track people down, nor can we
    afford to hire someone new to do this. How do others out there in small
    medical clinics cope with patient needs versus resource availability?
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  2. 2 Comments

  3. by   Clover620
    You're online right?? Do you know of a service called Messageblaster.com? Basically, you design one message, go into the address book and click on everyone whose test results came in. It will auto call all those contact numbers until the message is delivered to each recipient. Very easy solution to making all those calls by yourself.

    As for coping, we all do what we can, which is never enough for everybody. That's just a fact that has to be faced.

    Now, there are professional software programs for this too. We don't use one, but maybe someone here knows the names of them? Someone in your office or in your administration may have already decided this was too much of an expense, but you might want to call around anyway.
  4. by   iodine
    Originally posted by Clover620:
    You're online right?? Do you know of a service called Messageblaster.com? Basically, you design one message, go into the address book and click on everyone whose test results came in. It will auto call all those contact numbers until the message is delivered to each recipient. Very easy solution to making all those calls by yourself.

    As for coping, we all do what we can, which is never enough for everybody. That's just a fact that has to be faced.

    another option is advising client when results are expected and giving them a card with the dates, your office number, and placing the responsibility on them to call for results. Of course, if you review results which are alarming, go forth with usual attempts to reach them.
    Now, there are professional software programs for this too. We don't use one, but maybe someone here knows the names of them? Someone in your office or in your administration may have already decided this was too much of an expense, but you might want to call around anyway.

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