CNA Problems?

[mandreu]

Does anyone have any advice on how to deal with or confront rude and disgruntled CNAs? There's one CNA who works with me on my hall who is always rude and complains about just about everything that has to do with her job (i.e. refuses to answer lights that have gone off multiple times or for "problem patients", complains about bed alarms sounding, continuously talks about how much she hates the job and the residents). Patients as well as other nurses and CNAs have complained about her as well but no one has mentioned anything to the Unit Manager or ADON or DON. I don't mind confronting her about the situation but I know she will try to fight me on it and storm off while huffing and puffing about it.

[CelticGoddess, BSN, RN]

If everyone is complaining bout this CNA