Baptist Hospital in Pensecola, FL

  1. I am looking for anyone that works at or knows of this hospital. Recently, the hospital I work at implemented a program that according to them works very well in Baptist Hospital. It is called Quinton-Studor (excuse the spelling). The admin at our hospital believes it is the answer to our problems of short staffing and overall decline in the quality of our work environment. Of course, any answer that doesn't involve spending money or hiring nurses seems to be what they prefer to try and try, and try. Anyway in the kick-off for this program we were told that at Baptist Hospital once they implemented THIS program the call bells don't go off and they actually have RN's on a waiting list to work there! In case any of you are wondering, it is a program of zero tolerance for not following key points about Attitude, Accountability, Public Etiquette and the like. Just curious if whis program made the difference, or did they implement other programs re: recruitment and retention of nurses and staffing ratios etc. Any input would be greatly appreciated.
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  2. 3 Comments

  3. by   Anita126
    Quint Studer is president of the Baptist Leadership Institute and presents a program on customer satisfaction. I am not familiar with his program, but have seen him mentioned in my internet research of customer satisfaction and retention.
    Hope this helps you find more information.
  4. by   NurseNikki2001
    Hi
    I live in the Pensacola area and I am familiar with Baptist Hospital. I have not heard of such a thing. Sorry
  5. by   traumaRUs
    Mr. Studor is the current guru on customer relations. Our hospital paid groups of dollars for him to come last year and in-service all the staff. I personally think there are better ways to project positive public relations, but that is just my opinion. He goes hand in hand with customer surveys like Pres-Gainey. Overall, I think our customers are happier, but think it could have been done in a more cost-effective manner.

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