Info for patients on how the ER works

  1. Hi Everybody

    Does anyone have or know how to get a brochure, handout or Bulletin Board for Patients so they can understand How the Emergency Department Works and Why Some Patients come in after you and are Seen before you.

    Your help in this matter would be very much apprieciated

    Thanks
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  2. 24 Comments

  3. by   RNin92
    Quote from ERnurseLaura
    Hi Everybody

    Does anyone have or know how to get a brochure, handout or Bulletin Board for Patients so they can understand How the Emergency Department Works and Why Some Patients come in after you and are Seen before you.

    Your help in this matter would be very much apprieciated

    Thanks
    We just have signs posted in our waiting areas.

    It doesn't do much good though, people still think that their "emergency" is always more important than someone elses.
    Those that DO understand...generally don't need to be told!

  4. by   MAGIK GIRL
    Quote from RNin92
    We just have signs posted in our waiting areas.

    It doesn't do much good though, people still think that their "emergency" is always more important than someone elses.
    Those that DO understand...generally don't need to be told!


    i agree rnin92. you can talk to some people til you are blue in the face! it is like talking to a wall. laura, good thought though. if we were only in another world. you may want to read the customer satisfaction thread (i think that is the one). keep the good thoughts , some day, someone may listen!
  5. by   veetach
    we have those signs too. Just a few months ago, we had a guy put his hand through the wall in our triage booth because his daughter wasnt seen before someone with chest pain. the daughter had a low grade fever for 3 days and the chest pain patient had a hx of an MI.....

    I would have called the police but the triage nurse tried to calm the man down. I just dont have patience with these loose cannons.
  6. by   ERnurseLaura
    Quote from MAGIK GIRL
    [font=Comic Sans MS]i agree rnin92. you can talk to some people til you are blue in the face! it is like talking to a wall. laura, good thought though. if we were only in another world. you may want to read the customer satisfaction thread (i think that is the one). keep the good thoughts , some day, someone may listen!

    I agree too, but my boss wants me to find a brochure/sign or something we can hang in the waiting room, we see over 500 patients a day, with 12-16 hour wait times, and of couse the hospital is full and everyother hospital is on bypass. I guess we need something to point at and say please read the sign.

    thanks for your response
  7. by   veetach
    >>we see over 500 patients a day, with 12-16 hour wait times,<<

    and our patients whine when they have to wait 3 or 4 hours. geez...
  8. by   ERnurseLaura
    Quote from RNin92
    We just have signs posted in our waiting areas.

    It doesn't do much good though, people still think that their "emergency" is always more important than someone elses.
    Those that DO understand...generally don't need to be told!

    Is there anyway you can share your poster with me? can you fax it or send in the mail?

    I agree with you, its not going to help but it looks like we made the attempt to educate.
    thanks
  9. by   ERnurseLaura
    Quote from veetach
    >>we see over 500 patients a day, with 12-16 hour wait times,<<

    and our patients whine when they have to wait 3 or 4 hours. geez...
    wow quick response, if you can could you send me a fax or mail your sign, if the hole through the poster didn't mess up too much
    :angel2:
  10. by   justjenny
    Quote from ERnurseLaura
    Hi Everybody

    Does anyone have or know how to get a brochure, handout or Bulletin Board for Patients so they can understand How the Emergency Department Works and Why Some Patients come in after you and are Seen before you.

    Your help in this matter would be very much apprieciated

    Thanks

    You can always "google" the term you are looking for to get some info. Like these:
    http://kidshealth.org/faq/emergency.html
    http://www.bjrh.org/er.htm
    http://www.stevenshealthcare.org/pc_er_info.php
    http://www.hmc.psu.edu/emergencymedi...20info%202.pdf

    I think you should bring up such a brochure to a supervisor, etc.... I don't work at a hospital yet, so I don't know who would handle such a thing..... do you have a public relations dept????

    HTH
    Jenny
  11. by   RNin92
    Quote from ERnurseLaura
    Is there anyway you can share your poster with me? can you fax it or send in the mail?

    I agree with you, its not going to help but it looks like we made the attempt to educate.
    thanks

    I go in to work today and I will see what I can do!

    Good luck...

    And oh my...12-16 hours!
    I'm with veetach...our wait times are abour 3-4 hours sometimes and everyone yells and moans. I often think...if you wuld just CALL YOUR DOCTOR instead of coming in wiht every little toe ache we wouldn't be so backed up!!!!!

  12. by   ERnurseLaura
    thank you for looking up my topic in google, i tried google and i didn't find anything, must have been looking up the wrong words.

    You have been a great help

    thanks Again you are an:angel2:

    Laura



    Quote from justjenny
    You can always "google" the term you are looking for to get some info. Like these:
    http://kidshealth.org/faq/emergency.html
    http://www.bjrh.org/er.htm
    http://www.stevenshealthcare.org/pc_er_info.php
    http://www.hmc.psu.edu/emergencymedi...20info%202.pdf

    I think you should bring up such a brochure to a supervisor, etc.... I don't work at a hospital yet, so I don't know who would handle such a thing..... do you have a public relations dept????

    HTH
    Jenny
  13. by   traumaRUs
    Hey - you're in Chicago. Email the ENA at ena.org They have a great little brochure on their website. Explains the triage system, care that you will receive, etc. We use it here in Peoria! Good luck
  14. by   caroladybelle
    You can always make your own script and take it to the local printer.

    Don't forget the "MDs bill separately" line.

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