Honestly, what does documentation get you?

Specialties Emergency

Published

Yesterday was very trying. Not because anything super serious was going on, but because I had 4 patients, all at once, that needed a bunch of stuff, all at once.

I had 3 seriously ill pts, the docs were taking their sweet time requesting admits. I get a new 1, c/o chest pain.

She was brought back, vss, EKG nsr. Md said it was ok to monitor until room opens up. She proceeds to go outside and smoke, and smoke, and smoke. Nobody charted.

Long story short, there was more work put into this pt I swear than my sickies. It became quite clear to me, that this was a genuine, I'll c/o chest pain so I get IV pain medications. Don't get me wrong, as frustrating as it is, you gotta prove it's not an MI. I get that. But the things coming out of her mouth, the demands, everything... And I'm attempting to chart it all up.. Every coworker walks by, sees the name and says 'oh ya, she's here every other day'

I can't believe that this is the 1st time she's behaved like this. There's no documentation. She's flat out complaining because dr so n so isn't on and they always give dilaudid. I challenge the doc who orders the morphine and they tell me that they have to treat it like an MI.

Not even 10 mins after I give her her iv med, she says take the iv out, I'm going home. She complained when I diluted her morphine, then flat out tells me as I'm giving it that she was gonna wanna leave right after.

So I ask. What does documentation get you?

I had a pt yesterday. Same thing sayin the Percocet ordered makes him itch (but he takes it at home daily). So I got dilaudid order for him. He was shouting profanity at the staff. I documented everything he said. I document in quotes even the F word and how he wished all of the staff should get ******* cancer and know what it feels like ".

But my question is. Can you get in trouble for documenting the profanity words that come out of their mouth???

If they said it, quote it as such. If someone calls you out on profanity in the charting, they have issues, not you.

I understand your frustration, this is probably my biggest struggle working in the ER. It's very difficult to accept that patients other than those with drug-seeking behaviors, suffers as a result of patients such as this. However, documenting things such as quotes and behaviors are what save you if the pt. makes a complaint or files a lawsuit. Also, documenting things like pt. smells of ETOH, track marks, appears unkempt, etc. all support the story. When it comes down to it, I would rather chart to much than too little, because you never know what they will do as soon as they leave the ER.

I've never once been called out by management for quoting what a pt says. Fbombs, c word, b word the whole 9.

Had another 1 yesterday. Long history of narcotic rx only at ER's for every sort of complaint. Cussed me out and told me he would just come back tomorrow.

charted that. And the fact that he refused to review dc instructions

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