call backs - page 2

We do these, I hate them. I wish we had like 2 people we hired just to do them. All of us, (well primarily day and mid-shifters) have to do them. We come in each shift and are handed a list of calls we have to make. My facility has been doing them since I started a year ago. It's for customer satisfaction. We have a script we're supposed to read and all.

My hospital does these system wide. The CNAs do a lot of them, which can cause issues if the patient does have a question. When I was in the ER as a patient, I received a call asking how I was and how my experience was. Since I work there I raved but really I was treated with less rush since I do work there. And I read the physical by the doc and must wonder which patient she was talking about. Lol.

The Nurses have to do them at my facility.

We did them in our ED for many months. We all hated them. Especially since there was a script and, of course, it was hokey. I think it ended because we all slowly just started doing less and less of them. /shrug

DC :-)