? Need Benchmark for LWT (LWBS) & AMA's

  1. I'm trying to find a benchmark for patients who left without being seen by the physician and patients who left against medical advice.
    Currently my LWBS volume is between 3% & 5% and AMA is 1.5%.
    I have been told by my CFO the average is 0.3% LWBS & AMA. I just can't see that.
    We see approx. 12,600 pts per year. Any help would be greatly appreaciated.
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  2. 5 Comments

  3. by   gvar
    According to our stats, we see about 1500 pt's per month and have a combined total of LWBS and AMA of about 25 per month.
    That works out to about 1.7 percent. Some days it seems like alot more than that!!!!
  4. by   CEN35
    we are working with a group right now, to try and decrease ed waiting times....and expidite the flow through the ed, which includes speeding up lab results, shorter triage process, and quicker movement to inp rooms. this company worked with many hospitals across the country. their stats show.......lwbs average as 6%. out of that 6%--> (69% tired of waiting, 12% other, 9.5% "felt better" while waiting, and 9.5% "too sick to wait any longer"). don't have any ama stats? sorry
    Last edit by CEN35 on Jul 6, '01
  5. by   debbyed
    This wouldn't be" H-Works, Building a Clockwork ER" would it? Sound like what we are working on currently.

    We see about 150 patients a day with about 5-6 LWOT's(usually all non-urgent patients) and 1-2 AMA's (those are usually patients who have been advised to be admitted and didn't want to due to prior committments, childcare(pet care) etc.
  6. by   CEN35
    yes debbi it would be h-works out of washington dc. i have been on the commitee since it started in march, and head one of the task forces. i hope it all works out as well as they say it will.
    one other intresting thing......our numbers seem very close to yours right now.
  7. by   debbyed
    I head up the task force on Diagnostic Results Flagging. Just finished a power-point presentation (my first) The problem is that we are in the process of building a new ER and none of the work we have done will be any good when it opens, we'll have to start over again.

    By-the-way it's Debbye

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