Being the only medical person in a level one jail, (there's 1 RN/shift),I get the phone calls from the front desk, trying to transfer calls from parents, grandparents, spouses of IM's. First, I have told the front desk NOT to transfer calls to me. IF the loved one wants to leave a list of the IM meds with the front desk, I will attach it to their files, but that's it. The IM is over 18 and, unless they have a conservator, I will not even acknowledge their presence here, and refer them to HIPPA regs. If, by some fluke, they get my direct line, I very politely repeat the same thing, "Under HIPPA policies, I can't even say that your darling son (daughter, etc)is here. Thank you for calling." and I hang up. Liability, liability, liability and CMNL (cover my nursing license) are the 2 priorities. Now, IF they can produce conservatorship paperwork (and some of them do), I will move heaven and earth to accommodate them (unless they become a PIA, like it sounds like this one is) She's trying to find an excuse for his bad behavior--too bad, the kid will never grow up. I feel sorry for him. Don't worry, the boss will handle it well, I'm sure. Good luck and let us know how it turns out.