for the first time in ages I've met a patient I cannot stand. Granted I work on a Senior Psych Unit at a local hospital, I do not know how much verbal abuse we should take esp. coming from an alert and orientated pt. x3. So the hospital upped the admitting age limit to 50 years onwards. Culprit last night was a 50-something y/o female who is manic depressive. Sometime at around 3am, we got an admission. A 96y/o that had gone physical on her daughter. Sweetest thing ever but she was hitting, biting, screaming, name it. We had to call security and she ended up getting an IM. During nights there's only 2 CNAs so the other aide was put to do a 1:1 with the new pt and I had to run the floor by myself. Now, back to the 50 something y/o..she thinks we hurt people on the ward. So here I was re-directing other patients and everything then she sat outside the nursing station and started hurling insults. Said I was the worst of them all, touched on race (even though she is Hispanic - am black), said I would never amount to anything, gave me the finger etc. It had been a very hectic night and I normally get along very well with almost all the pts. She was rude and she was doing it such that no one else could hear this hurls of insults. She followed me and actually looked like she was trying to bully me. Honestly and truly, she got under my skin. The nurses were super busy doing notes getting ready to go to the report meeting I didn't want to bother them. Luckily for me, when I was leaving as I was talking to another CNA, she walked over to where we were and continued with the bullying. Oh, and she tried to change the story and said that I gave her the middle finger when in real sense SHE gave me the middle finger. She got really personal and as much as we are told to ignore it, I really couldn't
I don't mind getting this kind of behavior from old demented patients but an alert and oriented one???
. I was doing my job, and I did it well. No one fell, no one got hurt, no one (else) was upset, every body's needs were met. How is it that we have places for patients to call when they feel threatened and/or abused. Who ever takes care of our needs? Who cares if we get threatened or abused? I can't wait for her to be discharged!!
okay, she's a 50 something in LTC....she's probably isolated. she can't relate to 70-80 year olds on their death beds and she can't relate to 20-30ish people who are caring for her. plus, even if she could, the workers don't have time to socialize with her.
she might try to bully another resident in their 70-80s, but what good would that do? they probably are on another planet so they don't give her the "fun" reactions she craves.
she needs ATTENTION! you give it to her! even if you try to ignore her, she knows by your "talking with another worker," or your body language, or facial expressions....that she HAS your attention.
i know as a CNA in LTC it's hard to have a spare moment, but when you get one, why don't you try something different? go sit down in her room and talk to her. ask her about her life....let her know you're interested. that's what she REALLY wants. she can't get any positive attention so she'll take the negative. just try it....even if u think it won't work...and let us know how it goes.
Last edit by minnymi on Jun 14, '12
: Reason: spelling