How to deal with staff who seem to not care for paitents

[JessicaSamunique]

I'm a student in school for nursing of course. But I'm taking a summer class to become a CNA so I can work during the school year. Our clinicals are at a CCU nursing home. I noticed that the CNAs that actually work there( and some nurses) are rude to the patients. Some of my classmates and I have witnessed and heard the employees saying they won't do things like help a resident off the floor because they've already done it once or they snatch call lights from patients who accidentally press the button. We notify our teacher and she says to mind our business, she'll handle it. I don't feel comfortable seeing these things take place. Is there more I could/should do??????

[yorkieluv]

Keep a book and record everything, date time, what you saw. cover yourself. and report it. Imagine the patient being your mother or father. That's abuse. They need to be reported.

[Esco99]

It's hard! I deal with a lot of rude nurses who treat the cnas like crap in the hospital... I pray everyday before work, I ask god to please help me... It's very upsetting

[Kandy83]

Please do what your Instructor advises you to. She said she will handle it. Stay out of it and do your best as a student. Good luck in your courses.

[cinlou, BSN, MSN, RN]

I would like to say you need to take the high road. I have been a nurse for over 35 years I started out as an aide, then an LPN, then an ADN, then BSN then MSN with focus in Nursing education. I have worked every shift there is and in most areas. I have worked with some of the best aides and LPN's and RN's and I have work with some of the worst. I have seen abuse and I have seen love, kindness, caring and many tears. I have been burned out and found myself lose that care and ability to care and luckily I knew when it was time to move on but not always as soon as I wish. Never and I mean Never take a call bell away from a patient, if they are lucid enough set your schedule with them, let them know when you will be back to check on them or put them to bed and give them a clock and stand by what you told them, these extra few minutes will save you. If your patient is not lucid move them out to a place near the nurses station where they can be observed continuously. The population of elderly is increasing if you do not feel confident in the care of a dementia patient read some educational articles this will help refresh you, and you can help teach those you work with. If you are a student and you see something like you did, go in and help the patient yourself, and just tell the nurse or aide you had time to help them. Healthcare is not easy, at times you leave wondering if you chose the right profession and some days you are reminded that you have. BE a patient and healthcare advocate. Take the higher road. It is not the easier road but it is the right one.