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job description

  1. 0 I am a CNS in a very busy physician's office and need to coordinate care among the ma's in the group. They do a so so job and are at times apathetic and rude to patients.I would like to know how to first of all boost moral among them and also to locate a job description or a variety thereof to look at so that we can better organize their efforts with patients.Thanks in advance ,
    Greg
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    Quote from gastgj
    I am a CNS in a very busy physician's office and need to coordinate care among the ma's in the group. They do a so so job and are at times apathetic and rude to patients.I would like to know how to first of all boost moral among them and also to locate a job description or a variety thereof to look at so that we can better organize their efforts with patients.Thanks in advance ,
    Greg
    I guess my first question is why are you doing this. This is the job of the office manager. However, I have this from somewhere:
    * Provides care to patients. Assists patients with personal hygiene, nutrition, comfort, and safety. Maintains comfortable, orderly, safe, and clean environment.
    * Prepares patients for examinations. Provides routine information related to medical treatments and procedures.
    * Measures and records vital signs. Collects specimens.
    * Prepares examining rooms. Selects and lays out medical supplies. Maintains medical equipment.
    * Records and reports patient information. Retrieves laboratory test results and patient files.
    * Escorts patients and visitors.
    * Orders and maintains inventory of supplies.
    * Performs clerical functions related to medical activities.

    This is a general problem that most medical offices have. In my previous job the only real turnover we had was in the MAs. The problem is that we demand a lot of the MAs but the pay is not great. The key is to stay a little above the average and to reward those who do a great job. Obviously getting rid of those who don't do a great job is also a key.

    Good luck

    David Carpenter, PA-C

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