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    I am a CNS in a very busy physician's office and need to coordinate care among the ma's in the group. They do a so so job and are at times apathetic and rude to patients.I would like to know how to first of all boost moral among them and also to locate a job description or a variety thereof to look at so that we can better organize their efforts with patients.Thanks in advance ,
    Greg

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    Quote from gastgj
    I am a CNS in a very busy physician's office and need to coordinate care among the ma's in the group. They do a so so job and are at times apathetic and rude to patients.I would like to know how to first of all boost moral among them and also to locate a job description or a variety thereof to look at so that we can better organize their efforts with patients.Thanks in advance ,
    Greg
    I guess my first question is why are you doing this. This is the job of the office manager. However, I have this from somewhere:
    Provides care to patients. Assists patients with personal hygiene, nutrition, comfort, and safety. Maintains comfortable, orderly, safe, and clean environment.
    Prepares patients for examinations. Provides routine information related to medical treatments and procedures.
    Measures and records vital signs. Collects specimens.
    Prepares examining rooms. Selects and lays out medical supplies. Maintains medical equipment.
    Records and reports patient information. Retrieves laboratory test results and patient files.
    Escorts patients and visitors.
    Orders and maintains inventory of supplies.
    Performs clerical functions related to medical activities.

    This is a general problem that most medical offices have. In my previous job the only real turnover we had was in the MAs. The problem is that we demand a lot of the MAs but the pay is not great. The key is to stay a little above the average and to reward those who do a great job. Obviously getting rid of those who don't do a great job is also a key.

    Good luck

    David Carpenter, PA-C


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