Productivity...groan

Does anyone in case management or in particular disease management have to meet productivity "numbers?" As in how many assessments per week, contact with members per week, etc...

My manager is completed focused on numbers and doesn't give a hoot about quality in the least.

As a nurse, I feel like my focus has shifted to a factory type job, having to produce so many license plates a day.

I was just wondering if I am just being naive, and these numbers are so particularly important, or is HEDIS outcomes and quality of the contact more important?

Does anyone in case management or in particular disease management have to meet productivity "numbers?" As in how many assessments per week, contact with members per week, etc...

My manager is completed focused on numbers and doesn't give a hoot about quality in the least.

As a nurse, I feel like my focus has shifted to a factory type job, having to produce so many license plates a day.

I was just wondering if I am just being naive, and these numbers are so particularly important, or is HEDIS outcomes and quality of the contact more important?